Luma A.
Very dry and brittle since day one
Very dry and brittle since day one! Shipping took a long time too but that's alright since it's almost custom made. Customer service is top notch! :) Order #100034484 I'm sorry for the bad review, it's just that I've always struggled to find good extensions.
Reply from AiryhairMay 30, 2020
Hey, Sorry to hear that. Can you please let me know your order number so we could check? Thank you. Hi, Thank you for getting back to us. It was the order in earlier 2019 and as announced on our site, we've been spending a whole year picking material suppliers as all of them swore in quality, sent us fake samples and then mixed bad batches when we sent them to real customers. The issue was resolved in Oct 2019 and will not be happening again. However, thank you for your feedback, we're always working on new ways to improve our quality.


