AliMedReviews of alimed.com

Did the virtual doctor visit. Immediately paid my money, but over 2 1/2 hours waiting and still no call, but they took my money upfront. Call the 888 number for questions leaves you on hold forever then tells you to leave a voicemail.

I ordered a heel lift for my shoes and it was sent to the house quickly. When I tried it on I quickly noticed that the lift was too high. Fair enough since it was an online order and not a in house order. I called them up to trade out for a lower lift item and was told that since it was taken out of the box it cannot be traded in and I will have to keep a item that does not work for me. Online store that will not work with you about fit. I ended up paying $82 for the lifts for the shipping was ridiculous and I would have been happy if they would have only worked with me---I would not suggest this company to anybody after this.

Bought an AFO brace for hundreds of dollars. The brace broke 14 days after receiving it. I called Customer Service, was on hold for a while, finally a recording came on saying to leave my phone number and someone will call me back. No one called. next day I looked up the email address to CS (not easy to find) no one answered my email. I tried calling again and stayed on hold this time. I was able to talk to someone and was told 'no problem' they emailed me the forms. Then I read that to return a product it has to be in the original unopened package and they don't cover any product that Alimed doesn't produce. Problem is THEY DON'T MAKE ANY PRODUCTS. Then I get an email asking for my CC# so they can send me a new one. I emailed back asking about their procedures. NO ANSWER. Terrible company. Save yourself the aggravation and buy from someone else. :-(

I am trying to initiate a return. I sent an email to customer service January 5th and as of today, January 10, I still haven't heard from them. I called as followed: January 9th (on hold 9 minutes 22 seconds) January 10th (on hold 5 minutes and 4 seconds) January 10th (on hold 16 minutes and 1 second) Not sure what the problem is?

Hideous communication and zero follow up. Good luck getting email order confirmations. When and if Alimed decides to email a confirmation, it's to an individual(s) in an organization that have NOTHING to do with the submitted purchase order. I've asked Alimed via phone call why they do this, and they state 'that's the email we have on file'. The confirmation email is always on the submitted PO to Alimed. BASIC BUSINESS PRACTICE. Is Alimed that lazy they can't confirm an order? I've left voice mails on product questions and there's NEVER been a call back. I've been a Buyer for large organizations for several years and whenever an Alimed order comes across my desk I'll actively seek alternate vendors and products so I do not have to deal with these morons. In the Buyer community meetings whenever Alimed is mentioned there’s either eyerolls and negative feedback. Never once has an Alimed sales rep called to introduce themselves with the last 2 large organizations I’ve worked for. It must be nice to sit back and collect a sales commission and do ZERO customer service

No tracking info. Poor communication with seller. unreasonable return policy.

BUYER BEWARE. You best be sure about anything you order from these folks. There is a non-negotiable 20% restocking fee, regardless of whether you took it out of the plastic. Since there is no storefront, you can't try anything on. Nice way to take advantage of folks and make money when what you get does not deliver as expected. By the way, before I bought the product, I had two inquires into customer service and I never received a response. Should have known better then....

I am so disappointed! I purchased an Orthosis brace for my hyperextended knee and it broke! It took almost a month before I received another and it was the wrong size. Weeks later I did receive the right size and it broke again in the same place within a week or two. I am still waiting to hear from customer service and it’s been 2 months. I have had contact with Laurie, Elizabeth and Christopher they seemed to be working on the issue but to no avail and spent many hours on hold and hours with emails. I did like the brace the short time I had it (them)