Average
Based on 751 reviews
AliMed3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AliMed is a leading provider of medical supplies, healthcare products, and ergonomic solutions serving all segments of the healthcare market including hospitals and clinics, nursing homes and long-term care facilities, private medical practices, therapists, and more. We offer an extensive range of trusted products from top brands, ensuring that our customers have access to the best value and selection. Enjoy the convenience of "one-stop shopping" as you browse through our comprehensive collection online.
AliMed (alimed.com) has 751 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 171 reviews with 1 star · Clear filters
Anastasia
Delivery costed 3 times more then the product.
Reply from AliMedMar 7, 2019
Hello Anastasia, We appreciate you taking the time to provide feedback for us. Your report on high shipping charges will be passed on for further review. Thank you, The AliMed Team
Gabriel
Spent so much money and still not here.
Reply from AliMedMar 7, 2019
Hello Gabriel, Thank you for taking the time to reach out to us. We apologize for the inconvenience that you've experienced, your information has been passed onto our customer service team for review. Should you need information in the meantime, please email [email protected] With appreciation, The AliMed Team
Edward D.
AliMed also sells their products through Walmart.com. I recently ordered two products from the site and received two completely different items from AliMed. When I contacted AliMed, account care specialist, Henry Fernandez, blamed Walmart's website as being "completely incorrect in regards to the pricing and the items being advertised". If you're going to offer your products through a third party website like Walmart.com, the accuracy of the item listings is 100% your responsibility. Alimed offered to sell me the products I wanted for significantly higher price than what was advertised on Walmart.com. I arranged return shipment. It's been 13 days since they received the return, and I still haven't received my refund. This reflects extremely poorly on their customer service. I've had to proceed to open a dispute with PayPal about my order. The incorrect products were also still available on Walmart.com two weeks after I ordered. I've seen other companies do a much better job to make right for the customer when the company is 100% responsible for the mistake. Alimed failed to deliver and now I'm chasing to get my money back from their mistake.
Reply from AliMedJan 23, 2019
Hi Edward, We appreciate you taking the time to provide feedback on your experience with us. AliMed does indeed advertise on 3rd party websites, and in your case we have failed to achieve what we strive for on each of these sites - accurate product listings. We apologize for the issues you've faced, and want to reassure you the necessary steps are being taken to update these listings, and all our listings, so they are accurate and this doesn't happen to future customers. Your information has also been passed on to our customer service team for further review. Sincerely, The AliMed Team
Roberta F.
No problem with Customer Service. Shipment was later than promised. The 1 star rating is primarily because the insoles were absolutely the worst I've ever tried as they were too soft, no support in the arch. I couldn't use them an hour. Would like to return them for a refund. Michael Farish
Reply from AliMedJan 9, 2019
Thank you for taking time to provide feedback on your recent order with us. We are glad to hear that your experience with ordering the product went well. However we would like to apologize for the experience you had with the product you received. Your information has been passed onto our customer service team for further review. Should you have any questions in the meantime, please email them at [email protected]. Sincerely, The AliMed Team
Sanna K.
I ordered a product what was supposed to be an episcope. The page contained full description of an item that was advertised however, when i received the item, it turned out to be just a handle of an episcope and of a different model than was shown on the photo. It took AliMed a long time to respond to my inquiry with all the photos that I took of what the product should be and what it really is and response was them trying to convince me that the item I ordered was the same item that I received. It has been a week now since I responded to their e-mail and again, no response. I am NEVER buying from this company again!
Reply from AliMedNov 5, 2018
Hello Sanna, We appreciate you taking the time to provide feedback. We apologize for the experience that you've received. Customer service is always a focus for us, and it looks like we've missed that mark with you. Your information has been passed onto our customer service team for review. Should you need to reach out in the meantime, please email them at [email protected] Sincerely, The AliMed Team
Nasha V.
even one star is too many Horrible horrible company Did not get my order on time, had to call them and they kept transferring me around until finally someone told me that my item just got shipped, on a day I was expecting it to arrive. I ordered on 9/19 and they just shipped it on 10/3 and didn't even bother to send me an email saying that there is some sort of delay in their shipping. UNACCEPTABLE It is so sad that they run a business that deals with health but they are so careless and inconsiderate about people's health
Reply from AliMedOct 8, 2018
Hi Nasha, Thank you for letting us know about your experience. Feedback, like yours, helps us tackle the issues our customers are facing so we can better our practices for the future. We strive to ensure our customers are satisfied with the ordering process, and it looks like we have certainly missed that mark, and for that we apologize. Your information will be forwarded to our customer service team, however in the meantime should you have any questions please reach out to them. Their email is: [email protected] Sincerely, The AliMed Team
Janus
Styro-foam is NOT foam, which is pourous! Get it right! Your reps. need to be better informed.
Reply from AliMedJul 31, 2018
Hi Janus, Thank you for taking the time to reach out and let us know about your experience. It's feedback like yours that show us what issues our customers might be facing so we can tackle them and become a better business. Your information has been forwarded to our customer service team for review. Should you have any questions in the meantime please reach out to them at [email protected] Sincerely, The AliMed Team
customer
order the product two months ago I have yet to receive it. Called customer service they told me it was on back order and that the website illustrator this however when visiting the website it does not say the item is on backorder.
Reply from AliMedJul 6, 2018
Thank you for taking time to provide feedback. We apologize for the experience you've received, it's feedback like this that helps us improve the experience for our customer when they are placing their order and looking for status updates. Your information has been forwarded onto our customer service department for review. In the meantime, should you have any additional questions please contact our Customer Service Department. Their email is: [email protected] Sincerely, The AliMed Team
