Alpha Paw IncReviews of alphapaw.com

Excellent communication during the process. The recipients were thrilled with these darling mugs.

Same thing as other posters. Ordered a mug for my sister as a Christmas present on November 25th. It’s been 7 weeks and it still hasn’t arrived even though their website says 1-2 processing and shipping 3-5 days. Emailed them and they basically are like “oh Christmas is busy deal with it”. You are fully functioning company, and if you can’t act like one then you don’t deserve to be one.

I bought three mugs and paid $30 for expedited shipping - guaranteed for Christmas. I didn’t even get an update about my order until 12/20 and that just said the order had shipped. I didn’t get a tracking number till the 26th. Their customer service took days to get back to me and still refuse to refund me for the expedited shipping costs. This company is a SCAM. They try to play the we are a small company and learning card but they refuse to make good on their own issues and faults.

Ordered 3 mugs on December 12. Received an email saying they were "in production" and I would be informed when they shipped. I have emailed several times and have received BS responses. Has anyone received these products? They were supposed to be Christmas gifts. They have a very active Instagram presence. When I posted on their Instagram account that I still had not received my order, my post was removed.

Took a long time to get the items and when I received the quality of the items is terrible. Ripoff! I want my money back

Absolute F'ing Garbage Company. I placed an order December 2nd that I still haven't received. Ruined a Christmas present for a loved one. Contacted them several times and received the same canned garbage responses mentioned by others here. Still no package. Will be contesting the charge on my credit card, as the company has offered zero other recourse.

These people are scammers. Will be reporting them. No

Do NOT order from here. I placed an order December 2nd and still have not received it. They emailed me on December 18th saying I would “get an update on my order in 48 hours” and here I am, on December 26th, with no product or shipping update. Total scam.