Beth C.
A mixed bag...
I've ordered from Ames Walker for many years with very mixed results. They do a good job with the mechanics of ordering, shipping etc. However: Ordering compression hose online can be a frustrating experience because size charts and colors are often way off, you don't know what you're getting until you try it on, and it's expensive. Moreover, this is a medical product that affects your well-being, not just a fashion statement, but doctors are not much help. Ames Walker could improve sales by finding ways to help customers select a product likely to satisfy. One way would be to have customer service reps who know the products and can advise the customer. Another way is to publish reviews from customers that state the customer's height, weight, leg size etc so you could get an idea of the fit. My impression is that Ames Walker only cares about the bottom line and has no more interest in customers' satisfaction than if you bought through Amazon.


