AndersenReviews of andersenwindows.com

@Andersen Windows + Doors My wife and I purchased Andersen E Series windows and last month had them installed throughout our house. Our E Series windows are double hung, aluminum exterior, stained wood interior. I wish I could say the windows’ quality is what we had hoped for. Issues with the windows include: split and checked wood, outside daylight showing through sash joints, raised and porous wood grain to the point it is very rough to the touch and difficult to clean, inadequate filling of nail and staple joints, and a stain color that is nowhere close to the sample provided. The only thing more disappointing than the quality of the windows is Andersen Corporation’s Senior Field Service Manager’s response when he came on Aug. 6, 2024, and inspected the windows. The Service Manager acknowledged the rough finish on the windows and the raised grain. The service manager’s suggested fix was replacing the sashes only, with unfinished sashes to be stained the correct color, but leaving the rough finished wrong color frames which won’t match the new sashes. The Service Manager apologized that the solution he is offering is incomplete. The last communication I received from the Service Manager was on Aug. 7, 2024. We went to show rooms and talked to previous customers before ordering these windows. I understand sometimes things go wrong. At those times it is very important to know how these problems are addressed and rectified. Please forward to your friends. If you, a family member, or a friend is in the process of looking at Andersen windows, message me and I will set up a time for you to take a look at the windows they have sold us. They are not the show room pretty samples they parade out to their customers. Our windows are what Andersen’s quality control allows to be sent out to its customers. Come to our house, inspect for yourself before committing. Our window package installed was $48,000+. I expected more from Andersen than an incomplete solution. #windows

Installed a high end Anderson Windows (13) about 10 years ago. Starting a year after they were installed the cranking operators started to strip. In the 10 years I've had to replace the cranking unit on all he windows, some of them are on their 3rd replacement. Contacted Anderson regarding the problem. Their response was we do not cover labor to replace the cranking unit. If this had been the first time I would have understood. This has been an ongoing problem. It would seem apparent to me this is an issue of 1) poor design, poor manufacturing, poor materials or poor construction. Anderson is failing to stand behind their product. To add insult to injury my wife did not want Anderson windows and felt Hurd, Marvin or Pella where better constructed. Now every time a cranking unit fail I have to live with "I told you so". Would not recommend Anderson to anyone.

Storm door purchased at the big box store was junk. The opening for the glass was too wide resulting in the lower glass falling out. Their oversea's customer service is even worse. After nearly 10 days of bickering back and forth they finally agreed to replace the door. Now they expect me to take a warranty document to the big box store so they can order the replacement. Why they can't facilitate this directly is incomprehensible. Stay away for Anderson, the products are garbage and the overseas customer service department sucks!

Oh my goodness I should’ve did more research before choosing Andersen, I have some bad cuts on the sides of my window frame , I have to pay Separate OCDs the security device for the windows ,The Cheapest replacement windows have the security device to keep the wind from raising all the way up,but Andersen wants you to pay separate for it I wish I did better research,I bought four Windows and paid $13,000 for them I need four more but I will not be using Andersen, Their customer service is not all it’s cracked up to be either , they think they don’t have to get back to me until they get ready because I paid cash for my Windows

I contact Chris palmerini at andersen windows about my order to see if I can get refund, he explained there's no such thing as refund. He is the worst andersen representative. All he care is money but not put his customer first. I am very disappointed my experience with him and andersen products will be my last time. His information phone number to reach is 631-786-7909. Be sure to keep his information if you come across him.

ANDERSON DID THE RIGHT THING AND MADE IT RIGHT FOR THIS CONSUMER. THUS RESTORING MY TRUST AND LOYALTY Anderson advertises they stand behind their products and they will give no runaround just back their products with a guarantee. They also say their windows and doors are superior to others and will last for years with NO quality issues. THIS IS NOT TRUE!! My Anderson French doors all failed in quality by falling apart, yes exactly what Anderson says in their adds about quality materials and construction is cheap deteriorating failure. I contacted Anderson and was told “sorry you will have to pay for any replacements. I paid thousands of dollars for junk Anderson products!

Has anyone had problems with exterior sill separating on 200 series andersen windows. Sent service rep out but cannot fix correctly. Manufactured 2020, started noticing 2022 to present. Every sill is at different stages of separating

AW keeps sending me storm door windows that are either damaged in the factory or literally battered around by UPS, in which I refuse delivery at arrival due to package damage being taped up. Either way, after 2 deliveries of damaged doors, I now await a 3rd attempt with "heavy duty" packaging!damaged windows through UPS. I am stuck with the very first door they sent as, even though their website claims you can return things, they refuse to provide me with a call tag to return the defective item, which was damaged prior to boxing! Had I accepted the bent box with tape that just arrived, I would be saddled with that disposal fee as well! Therefore, I simply refused delivery on appearance alone. The disposal cost on the first delivery will be mine, apparently... No one from the USA answering the phones. Have talked to 4 Asians with American names in the last week, and one of them flat out hung up on me. Terrible customer service!