AndersenReviews of andersenwindows.com

1-Star Review: Misleading Sales Practices and Poor Customer Service We had high expectations for Andersen Windows & Doors given their reputation, but our experience was deeply disappointing and unprofessional. The Issue: During our initial consultation, salesperson Stephen explicitly promised an 8-10 week lead time for our front door installation. We made our purchasing decision based on this timeline. After placing our order, we were informed the actual timeline would be 16-20 weeks - literally double what we were promised. Their Response: When we escalated this significant discrepancy to management, we were offered only a token $500 discount despite the material misrepresentation of delivery timelines. Sidney from their team was unprofessional and dismissive throughout our attempts to resolve the situation. The Outcome: Rather than work with us to find a reasonable solution for their misleading sales practices, Andersen chose to walk away from the business entirely. This experience suggests either poor internal communication between sales and operations, or intentional bait-and-switch tactics. Either way, customers deserve accurate information upfront, not promises that can't be kept. We cannot recommend Andersen Windows & Doors based on this experience. Shop elsewhere if timeline reliability and honest communication matter to you.

The door looks decent but after a few years the hinges start to give and the door sags and drags on the frame so the hinges need adjusted, I adjusted them to the max. After that I had to have a person from Anderson come install new hinges and a new seal which cost me $300, then a few years later which is now it’s happening again. I would not recommend Anderson doors.

Frustrating all around. We purchased a home with Andersen windows and doors last August. I wanted to learn about warranty details because one of the doors leaks when it rains. They quoted me $700 to come out and “tune up” the doors which were installed within the last four years. Of course, a few months later, one of the doorhandles just completely came off. You would expect that with such a “superior” product, you would also get high-end support. If something breaks, you have to help them identify the piece over the phone. Apparently they don’t just have a service where a technician can come out and assist you. You would think that if companies that provide dining tables are willing to do that, companies that provide products that are imperative to your home’s safety and function could also include such a service. Safe to say, we have called them three times and every time they have sent us the wrong parts to fix our door. I have Google image searched the part, and because they are so close to the chest about their products, you cannot just locate and purchase a replacement. But I argue you also shouldn’t have to - especially when your door is under warranty. Things happen, parts break - but Andersen seems to rely too heavily on things not going wrong. And when things do, they really drop the ball. There’s no problem with believing that your company provides a high quality product and standing by it - but you can’t call yourself a high quality company without accounting for the moments that your product fails.

The bottom of screen door sticks. The handle is cheap quality. The lock and door latch malfunction. Tried to replace handle where I bought it. That comes without lock and latch parts. You have to buy the oh so expensive complete handle with lock and latch from Andersen. Customer service is horrible. When I saw the Inceased price on bank than I was quoted I tried to . cancel I was told I had 1 HOUR TO CANCEL ORDER. It had been 2 hours. Buy a better brand!

New windows by Anderson have broken seals. Probably happened during rough installation. They also leak air. Anderson says they will NOThonor their warranty. Garbage products. STAY AWAY FROM THEM!!

We built a new home in February 2024 in which the builder installed Andersen 100 series windows. From the first day we moved in, we experienced extreme temperature variations between rooms. With outside temperatures below 25, some rooms were 60 degrees. In summer with outside temperatures over 90, some rooms were 80 degrees. The thermostat remains set at 70 degrees. After thorough investigation with an infrared temperature gun and thermometers, the windows turned out to be the source of the problem. We contacted the builder, and they found no issues with installation and told us they have installed these windows in other houses with no prior complaints. After numerous calls to Andersen Customer Service, my case was escalated to a supervisor who reluctantly agreed to send a representative out to inspect the windows. He only performed a visual inspection of the inside and outside of the windows and said he found no problem. No tests were done to see if the windows met manufacturing specifications. The representative also stated that was the best I could expect out of Andersen 100 series windows. These windows are manufactured with Low-E glass and are Argon gas filled and are Energy Star Certified. Is this normal performance for an Andersen 100-series window or are my windows defective? Does Andersen really market and sell windows that are this low a quality for a new construction home? There’s an undeniable problem, but Andersen is not willing to acknowledge the possibility of their windows being at fault. To make matters worse, they refuse to work with customers to reach a resolution to the problem. We are left with one option: replace all the windows in a 9-month-old house. You can be sure the replacement windows will not be Andersen. If you’re looking for new windows, do your research and make sure you buy from a company that has a good record of quality products and customer support. Andersen is not that kind of company.

I came on TrustPilot to look at Andersen Corporation’s rating after getting unsolicited mail from them that was deceptively designed to look like a notice of something needing to be addressed quickly. I’m not too surprised that a company that uses trickery as a model to try and obtain business is poorly rated and has complaints about dishonest business practices and shoddy work also.

I installed my sliding patio doors in 2017 and through MY mistake in giving them the wrong information, it looked like they were not under warranty, even though it turns out in the end they were under the 10 year warranty. My doors have built-in blinds between the glass panes. The problem was that the mechanism to raise the blinds was failing. At first they diagnosed the problem and said I needed a part that counting tax and shipping was $50. The part was a 3 inch piece of plastic which I could have printed on my 3D printer for $0.15. It also was not the solution to my problem. Once I figured out that I was actually under warranty, and proved with a video link that the mechanism was failing, they were happy to to send me a new door for free. They also issued a full refund on the $50 part. Their customer service people are really friendly, and they really stand behind their warranty, but after 10 years, expect to pay an absurd amount for repair parts. If it wasn't for the $50 price tag on a 3 inch piece of plastic, I would have given them 5*s.