Anker SOLIX USReviews of ankersolix.com

Reply from Anker SOLIX USAug 21, 2026

Hi Leena, We are very sorry to hear about your experience, and we sincerely apologize that we have not yet been able to provide you with a practical and effective solution regarding the promotional gift issue. We fully understand how frustrating and disappointing this must have been, especially after such a significant purchase. We are truly sorry that your experience with our service did not meet the standard you expected and deserved. Please be assured that we take your feedback very seriously. We are continuously working to improve both our service and the overall shopping experience for all customers, and we truly appreciate you bringing these shortcomings to our attention. We have already reviewed your order information, and one of our official Anker SOLIX support specialists will contact you directly by email to follow up on your case and work with you toward a solution as quickly as possible. Please rest assured that we take your concern seriously and will do our best to provide an appropriate resolution. Thank you for your patience while we review your case again. Sincerely, Anker SOLIX Customer Support

Reply from Anker SOLIX USAug 21, 2026

Dear Dr. Katharina Koch, We are truly very sorry to hear about your experience with the equipment failure, and we sincerely apologize that we have not yet been able to provide you with a practical and effective solution. We fully understand how frustrating and unacceptable it must have been to find that the system could not provide backup power when you actually needed it during utility outages, and that the issue has still not been fully resolved despite the significant time, effort, and expense you have already invested. We are also very sorry for the poor support experience you described — especially the repeated troubleshooting requests, the need to resend information, and the lack of a single clear case follow-up. We understand how exhausting and disappointing this must have been, particularly for a product intended to provide reliable emergency backup power. Please rest assured that we have already submitted your case to our technical team for further analysis, and we will work to provide you with a solution as soon as possible. We take your feedback very seriously. We are continuously working to improve our service processes and provide all customers with a significantly better support experience, and we truly appreciate you bringing these issues to our attention. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to continue following up on your case and work with you toward a resolution as quickly as possible. Please be assured that we take your concern seriously and will do our best to provide an appropriate solution. Thank you for your patience while we review your case again. Sincerely, Anker SOLIX Customer Support

Reply from Anker SOLIX USAug 21, 2026

Hallo, es tut uns sehr leid zu hören, dass Sie mit unserem Service so unzufrieden waren. Wir können Ihren Ärger sehr gut nachvollziehen und möchten uns aufrichtig für diese enttäuschende Erfahrung entschuldigen. Gleichzeitig freuen wir uns, dass Ihre Bestellung und Lieferung problemlos verlaufen sind. Umso mehr bedauern wir, dass unser Kundenservice Ihre Erwartungen anschließend nicht erfüllen konnte. Ihre Rückmeldung zu unserer Hotline und zur E-Mail-Betreuung nehmen wir sehr ernst, und wir werden weiterhin daran arbeiten, unseren Service zu verbessern und Ihnen künftig eine deutlich bessere Unterstützung zu bieten. Derzeit konnten wir Ihre Bestelldaten anhand der verfügbaren Informationen leider noch nicht eindeutig zuordnen. Wir haben bereits versucht, Ihre Angaben über die Plattform anzufordern, damit wir Ihnen gezielt im Rahmen des After-Sales-Services weiterhelfen können. Bitte wenden Sie sich in der Zwischenzeit gerne direkt an unser offizielles Support-Team unter [email protected] und senden Sie uns dabei Ihre Bestelldaten mit. So können wir Ihren Fall genauer prüfen und Sie schnellstmöglich unterstützen. Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Ihr Feedback ist für uns sehr wertvoll, und wir hoffen, die Gelegenheit zu bekommen, Sie künftig besser zu unterstützen. Mit freundlichen Grüßen Anker SOLIX Customer Support

Reply from Anker SOLIX USAug 21, 2026

Dear Steven, We are very sorry to hear about your experience, and we sincerely apologize that we have not yet been able to provide you with a practical and satisfactory solution. We also deeply regret that, due to the current lack of stock for the removable battery, we were only able to offer alternative replacement options and that none of those options met your actual needs. We completely understand why this has been disappointing, especially after the time and effort you already spent working through troubleshooting and return arrangements. We truly appreciate the suggestion you proposed and understand why it felt like a reasonable and mutually beneficial solution. We are very sorry that we were not able to accommodate that request, and we understand how frustrating that must have been. Please rest assured that we take your feedback very seriously. We are continuously working to improve both our service process and the overall support experience for all customers, and we sincerely thank you for bringing these shortcomings to our attention. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to continue following up on your case and work with you toward a solution as quickly as possible. Please be assured that we take your concern seriously and will do our best to provide an appropriate resolution. Thank you for your patience while we review your case again. Sincerely, Anker SOLIX Customer Support