Heidi R.
Quick response and follow through
Quick response and follow through
Reply from Aon Affinity Travel PracticeSep 21, 2026
Thank you Heidi.

Excellent
Based on 599 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Heidi R.
Quick response and follow through
Reply from Aon Affinity Travel PracticeSep 21, 2026
Thank you Heidi.
FRANCOISE U.
It took several back and forth but I finally got my refund.
Reply from Aon Affinity Travel PracticeSep 11, 2026
Thank you for leaving a review Francoise.
SANDY
Aon made our experience painless. We had to cancel a cruise due to health issues. After submitting the proper paperwork, Aon quickly processed our refund. No issues at all. Thank you
Reply from Aon Affinity Travel PracticeSep 11, 2026
Thank you for the kind words Sandy.
Irving L.
I contracted Covid and had to cancel a Road Scholar tour of Costa Rica. I had to get documentation of my Covid-positive status from a doctor, but once I did so, my claim was settled quickly and the money was deposited into my account within a few days. I am pleased with the outcome.
Reply from Aon Affinity Travel PracticeSep 4, 2026
Thank you for sharing your experience Irving.
John M.
The service I received was excellent. Everyone I dealt with was wonderful from the nurse at the desk to meeting with the doctor. At first when we summited the claim there was a little bump but after we explained we were told that we would receive a cheque in about a week. We received our cheque shortly after that. I am very happy with how the whole process went.
Reply from Aon Affinity Travel PracticeSep 3, 2026
Thank you.
Barbara B.
My husband was put in hospital a week before our vacation, and we could not go on our cruise. If it had not been for Aon, we would have lost all our money. It was easy and no one could believe how fast the process was.
Reply from Aon Affinity Travel PracticeSep 3, 2026
Thank you Barbara.
Jeffrey
The claim process was simple and uncomplicated. The claim was approved quickly and check arrived in a timely manner.
Reply from Aon Affinity Travel PracticeSep 3, 2026
Thank you for sharing your experience Jeffrey.
Joe D.
The whole process went as expected. And was easy to complete.
Reply from Aon Affinity Travel PracticeSep 3, 2026
Thank you Joe.