Aon Affinity Travel PracticeReviews of aontravelclaim.com

I was pleased how easy the process to file a claim was. The website portal made it easy to upload all the support documents. The automatic transfer of payment was quick and easy. Thank you for helping us out after a very stressful situation on our vacation.

No issues, no fight back about my claim and easy to deal with

Each time I contacted customer service, they were polite, informative, and helpful. The website was easy to use and easy to follow up on my claims. Once I had all the required documents for my claims, they finished processing my claims promptly and I was able to choose how I wanted to be reimbursed. I chose direct reimbursement to my checking and received it very promptly. I think it helps that I have 31 years experience in health insurance, but still think without it, it was a pretty easy process.

Everything was handled well from my first discussion with an agent through all the paperwork required to be submitted. Their website listed the steps that had to be taken to get a refund for the airfare I had paid for for a trip that I then had to cancel because of a broken leg and ankle. The only issue was when I tried to submit several pages from the airline but the AON site would only take the first page. Later when AON asked for further information I then submitted the other pages which it took.

Company was fast and very responsive. Claim was paid immediately without any hassle.

I was unable to take a Trafalgar trip, almost at the last moment. I filed a claim, provided documentation and was provided with the trip cost refund in a few weeks.

I was pleased with the service and response time. They kept me informed once I started the claim process. I had to submit my claim to my primary care insurance first. Once I submitted my response from my primary care insurance regarding what they paid. I submitted it to Aon and within 48 hours I received notification that they approved reimbursement for the balance of what I paid out of pocket. They offered reimbursement via a check or electronic deposit to my bank account. Within 3 days the money was deposited to my personal checking account. Between my primary insurance and Aon I was reimbursed for what I paid out of pocket in full.

I was unfortunately sick on the cruise and required IV's and many tests. Once we engaged the nurse with the information about our trip insurance she was helpful, informative, and told us what to expect, and your company did exactly that. Timely turn around, on the spot accuracy, and a completed claim made me and mu husband VERY happy!