Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Ray S.
AON travel insurance was worth its weight in gold as they reimbursed us for our damaged luggage when the cruise line ignored our claim.
Reply from Aon Affinity Travel PracticeJul 9, 2026
Thank you Ray, we appreciate you sharing your positive experience.
Dennis
AON travel was responsive and thorough in responding to our request for service after an event that had us medically leave our cruise in Key West. They were precise in request for documentation and responsive to any of our requests for updates. it was a better experience that i expected.
Reply from Aon Affinity Travel PracticeJul 7, 2026
Thank you Dennis!
Leonard D.
The website was difficult to use and specifically the limit on file size made it impossible for me to submit the required documents. Had my tour provider )Tauck) not intervened and submitted my documents directly to their internal contact at AON, I could NEVER have completed the process.
Reply from Aon Affinity Travel PracticeJul 7, 2026
Thank you for the feedback Leonard. We will use this to improve our process,
MICHAEL
For medical reasons we found it necessary to cancel our cruise several weeks before embarkation. We had purchased the insurance and our refund was prompt and with no hassle. Health permitting, we'll be back on Avalon!
Reply from Aon Affinity Travel PracticeJul 6, 2026
We hope so! Thank you for leaving a review Michael.
Michael J S.
Actually I only talked to one live AON rep during the refund process and he was very pleasant, caring, and eager to help. He gave the information I needed to complete the refund process. He was very helpful. I was pleased with the amount of the refund and felt that it was accurate.
Reply from Aon Affinity Travel PracticeJul 6, 2026
Thank you Michael.
customer
My wife had a bad fall and was treated by the ships doctor. Once our regular insurance paid its portion, Aon paid the balance promptly.
Reply from Aon Affinity Travel PracticeJul 6, 2026
Thank you for sharing your experience.
Felix W.
Very easy application process and prompt resolution of claim. Could not be more satisfied.
Reply from Aon Affinity Travel PracticeJul 6, 2026
Thank you for the kind words and for taking the time to leave a review.
Jill J.
It really helps to be able to talk to real people when you have questions about filing the claim. It took a few weeks due to delays on my end. My airline took a while res ponding. I was given options for submitting my information which was so helpful. I am a non-tech person so I found a way to get it done with the help given. Once it was approved, the payment was fast. Good service, nice people, good instructions.
Reply from Aon Affinity Travel PracticeJul 6, 2026
We are happy to receive your feedback Jill. Thank you.
