Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Susan F.
Even though I had a lot of documentation to provide I felt that they understood our situation with my dad and his illness. The days ahead are filled with appointments and such. The payment was also prompt and we had a choice on how we received our refund. I apologize for taking this long to respond. I got caught up in every day, busy life.
Reply from Aon Affinity Travel PracticeJun 8, 2026
Thank you very much Susan.
Gary
Received payment quickly. Filling appropriate forms was somewhat confusing.
Reply from Aon Affinity Travel PracticeJun 8, 2026
Thank you for the feedback Gary.
Emily W.
Processing of our claim was handled in a timely and efficient manner. Thank you.
Reply from Aon Affinity Travel PracticeJun 8, 2026
Thank you Emily.
Jo
Everything that you need to provide for the refund is spelled out in their paperwork. A phone call to get one particular question was answered quickly. Refund was on time.
Reply from Aon Affinity Travel PracticeJun 8, 2026
Good to hear Jo, thank you.
Denise
This was my first time filing a claim. The process could not have been easier. My case was resolved quickly. I had a wonderful experience!
Reply from Aon Affinity Travel PracticeJun 8, 2026
We are thrilled to hear Denise. Thank you!
Tish M.
I had to suddenly cancel my cruise due to my partner having open heart surgery. There were a few forms to fill out and I had to have his cardiologist fill out one form but to be honest the process was straight forward and I was able to get a full refund of my cruise cost. I recommend this travel insurance policy.
Reply from Aon Affinity Travel PracticeJun 8, 2026
Thank you Tish.
Michael H.
Quick efficient correspondence. Capable reps to help me through the process
Reply from Aon Affinity Travel PracticeJun 8, 2026
Thank you for your feedback Michael.
Stephen O.
They paid our claim promptly once we submitted all the paperwork! A Quick and Easy process.
Reply from Aon Affinity Travel PracticeJun 8, 2026
Great to hear Stephen. Thank you.
