Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Carole G.
Needed to cancel a cruise last minute due to a unforseen health condition. Insurance claim was handled promptly and professionally within a relatively short timeframe. Received all money returned expeditiously. Truly a very easy process.
Reply from Aon Affinity Travel PracticeOct 7, 2025
We are thrilled to hear you felt it was an easy process Carole.
Kenneth
*This is my 2nd review. I sent in all my paperwork and told more was needed. Continued conversations that I had sent everything and finally my message got through. Happy that my file was reviewed and a cheque was forwarded immediately.
Reply from Aon Affinity Travel PracticeOct 7, 2025
Thank you Kenneth.
Ed P.
I received a full refund, for my wife and I, due to a medical reason. The process was straightforward, requiring the completion of some forms, but nothing unreasonable. The response was prompt, and I received the refund quickly without any unnecessary complications.
Reply from Aon Affinity Travel PracticeOct 7, 2025
Happy to hear you were reimbursed in full Ed.
Tom
After submitting my claim, I received a reply asking for more info and documentation which I submitted. My claim was then handled quickly and was approved within 2 days. Fantastic service and speed. Thank you
Reply from Aon Affinity Travel PracticeOct 7, 2025
Glad to hear your claim was handled quickly Tom.
Dave Q.
We were charged when we should not after I saw the ship doctor otherwise the painstaking process would have been avoided. Nevertheless we still got our money back after sometime and completing the required paperwork.
Reply from Aon Affinity Travel PracticeOct 7, 2025
Thank you Dave.
L C.
From start to finish the claim process was very simple, easy an quick. While I was very disappointed I was unable to go on my very first cruise with my family, I am very pleased I was able to get a refund so quickly.
Reply from Aon Affinity Travel PracticeOct 7, 2025
Thank you for sharing.
BC W.
Their instructions were clear. Uploading documents was easy. Their review, approval, and payment were fast.
Reply from Aon Affinity Travel PracticeOct 7, 2025
Thank you for sharing your experience.
Michelle P.
We had to cancelled our cruise due to an emergency in our family. We are glad that we decided to take the insurance, we received the reimburse without issues.
Reply from Aon Affinity Travel PracticeOct 7, 2025
We are happy to hear you were protected and received reimbursement. Thanks Michelle.
