Aon Affinity Travel PracticeReviews of aontravelclaim.com

10 days before our anticipated cruise, we had a medical emergency. With all we were dealing with, we also had to cancel our travel arrangements. I had to call a couple of times and your employee was clear and so helpful in answering my questions. The process to file a claim was easy and we received our refund quickly!

Prompt response and met all expectations

After the claim was processed it took very little time to receive our refund.

Fast, friendly, efficient service from native English speakers without accents.

I got sick the first night on the ship. My throat almost swelled shut on the second day. Swallowing was like swallowing glass. My throat was so swollen, I lost my ability to talk. I went to the medical services on Carnival Vista and was given a steroid through an IV. Within minutes, my throat had lost most of the swelling. It still hurt to swallow, but I regained the ability to speak. The doctor then put me on antibiotics for the remainder of the cruise. By the fifth day, I was still sore but swallowing food and drink was now easier. The cost for the treatment was $1034.27. I filed the claim after a couple of days of returning home and it was settled within 10 days of filing. 100 % of the amount was returned to me by AON. I am 100 % satisfied with this company.

Once the required documents were obtained and sent electronically to Aon, the claim was paid in very reasonable time,

Great customer service by the Aon Staff. They were able to handle my claim based on submitted medical documentation, and my claim was handled in. Timely manner.

I purchased Disney travel insurance through Aon Affinity/Arch Insurance for an October 2024 trip. A mandatory hurricane evacuation forced us to leave two days early, resulting in $690 in non-refundable hotel costs. After a lengthy claims process, Aon closed my first claim even though I had provided receipts and a letter from the rental company confirming the loss. I had to start the entire process again with a new claim number. What’s worse is that Aon gave me one reason for denial (saying my accommodations weren’t booked directly with Disney, which is not excluded in the policy) but told the NC Department of Insurance a different reason (claiming I had already been fully reimbursed, which is not true). This company has wasted my time with repeated document requests, shifting explanations, and misleading regulators. Based on my experience, they do not handle claims in good faith and I would strongly caution others against purchasing travel insurance from Aon Affinity.