Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Jane
Representatives I talked to very efficient, helpful and knowledgeable. Claim was handled quickly, easy to complete documentation and kept us updated as to status of claim. I would recommend AON Affinity for all travel plans, you never know when a medical condition could arise that would change your vacation/travel plans.
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you Jane.
Danielle N.
Filing our claim was relatively straight forward, and it was resolved and our cruise ticket price refunded in a timely manner.
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you for sharing your experience Danielle.
Mary
Customer service is excellent. It was easy to speak with a live agent. The agents were very professional and respectful. The agents were able to provide me with instructions on how to file my claim. Aon contracted me frequently to update me on the status of my claim. The delay in completion of my claim was due to a delay in response from my primary insurance company. Once AON received the requested information from my insurance company, AON paid my claim within a couple of days. I was very impressed and pleased with their customer service.
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you for your kind words Mary.
Judy N Benny G.
I got my money back with no problem. Was so thankful because my husband had open heart surgery so he couldn’t travel for 3 months. Thanks so much
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you Judy. Best wishes for fast recovery.
JSM
The claim process was straight-forward and the company provided quick feedback on the claim process.
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you for the review.
John
You made the process very easy to understand on submitting our claim. You processed everything quickley and accurately. Good job!
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you John!
Irene B.
It was straightforward, prompt, and easy
Reply from Aon Affinity Travel PracticeJun 10, 2025
We are glad to hear that Irene.
Joyce
Had to cancel our cruise of May 10 since my husband was admitted to hospital on May 7. I called RCI to cancel and they cancelled their part and told me to call AON to start the cancel with Insurance. I printed the form and brought it to the hospital and had it completed before my husband was discharged. Did the online submission and I have already been reimbursed for the full amount minus the Insurance cost. If I did not have the insurance, we would have lost around 1500.00.....We were so happy the process was straightforward and so fast. Hubby is good now so we are planning future cruises and definately will purchase the insurance.
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you for the detailed review Joyce.
