Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Rhino
Had to cancel our long-awaited Mediterranean cruise due to spine injury and urgent surgery...which took place after having paid in full. Had opted for the cruise insurance and received all of our investment but the cost of the insurance coverage. Very pleased (except for missing the cruise!)
Reply from Aon Affinity Travel PracticeJun 10, 2025
We are happy to hear you were pleased!
Linda B.
My daughter helped me with the trip cancellation, following my medical diagnosis. It was very easy and fast.
Reply from Aon Affinity Travel PracticeJun 16, 2025
Thank you Linda.
Elaine C.
This company was a total pleasure!! They were extremely helpful, fantastic customer service. They made this process much easier to navigate. We are so relieved we got insurance. Our flight was canceled & we missed our cruise ship and met ship 3 days later at first port. We had hotel and food expenses. Thank God we were reimbursed for necessary purchases. They get the highest score possible. My advice, always purchase travel insurance!!!
Reply from Aon Affinity Travel PracticeJun 16, 2025
Thank you for the kind words Elaine.
Donna H.
It was easy to get a refund with documentation
Reply from Aon Affinity Travel PracticeJun 17, 2025
Glad to hear, thank you Donna.
George
an excellent experience
Reply from Aon Affinity Travel PracticeJun 17, 2025
Thank you George.
Eric T.
Have to give it a four as I had to call the claims department as their request for my medical records was either never sent or sent to the wrong address. Still waiting for a determination about an added item to our claim.
Reply from Aon Affinity Travel PracticeJun 10, 2025
Thank you for your feedback Eric.
Michelle P.
Very easy process and very quick turnaround to get the money refunded.
Reply from Aon Affinity Travel PracticeJun 17, 2025
Thank you Michelle.
Mike G.
Claims are quickly attended to once the proper forms are completed.
Reply from Aon Affinity Travel PracticeJun 17, 2025
We are happy to hear that Mike. Thank you.
