Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Douglas G.
Expeditiously handled. The ability to monitor your claim really helped to keep me informed. Highly recommend this insurance.
Reply from Aon Affinity Travel PracticeJan 22, 2025
Thanks Douglas. We are thrilled to hear your thoughts about the process.
MARIANN B.
It goes to show that you can never count on anything going perfectly as planned - book a cruise and book insurance. AON was fantastic. Had to cancel cruise a month out as the knee decided it was not going to work for me anymore. Submitted the paperwork to AON and had our refund within two weeks. They were very professional and easy to work with. Thank you!
Reply from Aon Affinity Travel PracticeJan 22, 2025
Thank you Mariann. We are glad you felt we were easy to work with.
R C.
They were very helpful and timely in guiding us thru the claims process Would highly recommend AON for travel insurance
Reply from Aon Affinity Travel PracticeJan 22, 2025
Thank you for sharing your experience.
Bob N.
Late in 2024, I had to cancel a cruise in the Greek Islands due to illness. When I booked the cruise, I purchased cruise cancellation insurance. Upon notifying Aon, I was promptly provided with a claim number and forms to complete. Very shortly after submitting the documents, I was notified that the claim was reviewed and approved. Service was handled in a professional manner. Thank you.
Reply from Aon Affinity Travel PracticeJan 22, 2025
Thanks for sharing your experience Bob.
Dennis M.
Extremely fast turnaround time for our refund
Reply from Aon Affinity Travel PracticeJan 22, 2025
Dennis, we are happy to hear that you r claim had a fast turnaround.
Cecilia S.
My claim had to go through two other providers prior to AON. Once those had been finalized I filed my claim with AON. I was told it would take some time (no problem) but about 5 or 6 days later I received a check for the balance of my claim. I was so pleased at the speed of settlement.
Reply from Aon Affinity Travel PracticeJan 22, 2025
We are happy to hear you were pleased Cecilia.
Gulfview
This was through Princess Cruise Lines Vacation Protection plan. The claim was handled all online. Just had to submit medical invoice from the cruise line, EOB from my insurance carrier and some additional information. Once my insurance carrier processed my claim and I submitted a copy to AON Affinity they processed it and directly deposited the payment amount into my account. Took a little while with all the processing time but was all handled without any problem.
Reply from Aon Affinity Travel PracticeJan 22, 2025
Thank you for taking the time top share your experience.
Karen A.
I was so appreciative of the ease of the process and the speed with which I was reimbursed.
Reply from Aon Affinity Travel PracticeJan 21, 2025
We love to hear that Karen.
