Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
DebbieDoRight
We had to cancel our cruise because of my husband’s health issues. The process was very easy and the refund did not take long at all.!!! Very happy!!!
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you Debbie. While sad to hear about health issues forcing you to cancel, we are glad you were protected. Happy to hear you felt the process was easy.
Patricia S.
It was simple to submit the required documentation and after that a quick resolution was realized.
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you Patricia. We are happy to hear the claim was resolved quickly.
Beth M.
We were so upset to have to cancel,our trip and the anticipation we felt with trying to settle our trip insurance policy weighed heavy on us,HOWEVER, AON was so easy and so prompt and we had absolutely no problem in settling our claim. We are grateful!
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you for sharing your experience Beth. We are happy to hear that you claim was easy and promptly settled.
Gloria B.
Placing the claim was easy. The directions were simple and easy to follow.
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you Gloria. Happy to hear submitting the claim was easy.
MB S.
Having never had to make a medical claim I was anxious about the process requirements, timing, especially since a significant about of money was "on the line". I was surprised how easy the total process was including submitting scanned documents via email for review. And within a week or so our claims we're approved and eventually funds were received! Thank you for the ease of the claim(s). 😊 The only item I believe was missing & would have be appreciated was a detailed report/invoice on "how" the "$ amount" of the claim refunds were determined. I did not make a call to AON to ask.
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you for sharing your experience. We have requested information from you in order to look into your claim and answer any questions you may still have.
Butterbuddha
Had to cancel a Christmas cruise due to unexpected injury beforehand. We were very nervous about the insurance claim, everybody fears getting hijacked in the fine print or taking months for a claim to process. Our experience was thankfully the complete opposite. We did have to submit doctors paperwork, but the entire process still was really quick and easy. It really worked out great and we wouldn’t hesitate to have that same peace of mind in the future.
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you for the detailed review.
JAN B.
I followed the instructions exactly and I got the paperwork submitted. I got a response that the paperwork was received. Then in a couple of weeks, I got an email saying my claim was approved. I received payment easily and quickly. I am very happy with the process and I am glad that I had the insurance.
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you for the kind words Jan.
Brenda N.
Polite, considering, very helpful with questions asked.
Reply from Aon Affinity Travel PracticeDec 19, 2024
Thank you Brenda.
