Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Donald M.
After submitting my claim, you request some documentation in order to process it. And after I emailed all the documentation requested, you process the claim and I received the total amount of my claim, with a direct deposit in my bank account.
Reply from Aon Affinity Travel PracticeJan 2, 2024
Thank you for sharing your experience Donald.
V R.
Easy to follow instructions and ability to upload required documents. Good communication via emails.
Reply from Aon Affinity Travel PracticeDec 26, 2023
Thank you for sharing your experience.
Maria N.
Never travel without insurance. The claim process on line was easy to use.
Reply from Aon Affinity Travel PracticeDec 26, 2023
Thank you Maria, we couldn't agree more. We are happy to hear your experience with the claims process was easy.
Lynn I.
I booked our Mexican Riviera cruise early this year. Unfortunately, it was discovered that my husband needed kidney surgery 3 weeks before our trip... and vascular surgery the day before we were to leave. I contacted my Personal Vacation Planner with Carnival, who refunded me what I had paid for my trip, and she gave me the number to call the get the insurance ball rolling. I called, and got the necessary forms for me and the doctor to fill out and return. Within a few weeks, I had our refund checks for the deposits we had put down. I never travel without their insurance and am very happy with their service and helpful representatives.
Reply from Aon Affinity Travel PracticeDec 26, 2023
Thank you for sharing your experience Lynn. We are glad you were protected with travel insurance.
Steve S.
We have always purchased trip insurance, but always wondered if we ever had to use it, would it really cover us without a lot of hassle? Then, just before our cruise, the unforseen happened to us. What a relief to work with AON and find they were understanding, professional, and true to their word. I know this might sound like a commercial but a really difficult event for our family was made a bit better by not losing our vacation money on top of everything else. It really is worth the investment to protect your trip. A very heartfelt thank you AON!
Reply from Aon Affinity Travel PracticeDec 19, 2023
Thank you very much for your detailed review Steve, we appreciate it. We are thankful you were protected by insurance when the unforeseen happened.
正安 上.
I canceled the trip 2 months before start, because of my wife’s injury. Your response and procedures are very fair and we could get the refund very speedy.
Reply from Aon Affinity Travel PracticeDec 19, 2023
Thank you for sharing your experience.
Rick P.
Paid fully and quickly as promised.
Reply from Aon Affinity Travel PracticeDec 19, 2023
Thank you for posting a review Rick. We are thrilled you were reimbursed quickly.
debra D.
We added travel insurance to a recent cruise. Unfortunately, I got Covid on the ship and was treated and quarantined. We lost that last few days. Aon was so quick with the response. As soon as the health insurance provided their piece, Aon issued immediate reinbursement for the balance. It was efficient and much appreciated.
Reply from Aon Affinity Travel PracticeDec 19, 2023
Thank you Debra. We are happy you were reimbursed quickly.
