Reply from AooliaNov 24, 2025
We are sorry to hear about your unpleasant shopping experience. We offer a 30-day return policy. For any unexpected issues caused by the customer—such as providing an incorrect prescription, selecting an inappropriate size, or simply not liking the glasses—you may return the product, but you will need to bear the return shipping costs.
If you are returning the item for a refund, please note that the original shipping fee and any custom lens charges paid at the time of order will not be refunded. You can find the full details of our return policy at the bottom of our website. Specifically, if you purchased custom-made lenses (which are crafted based on your exact prescription or specific requirements), the cost of these custom lenses is non-refundable even if you return the product.
In the event that you received glasses with quality defects, please provide relevant photos to our customer service team, and we will assist you in resolving the issue promptly. Once we send you the return instructions, you are required to ship the product back within 7 days. You may contact our customer service team to explain your situation and submit a return request within the 30-day window.
Unfortunately, since you have not provided your order information here, we are unable to locate your order or understand the specific details of your case. Please provide us with your order number so that we can retrieve your order, assess your situation, and offer personalized support tailored to your needs.
Thank you for your cooperation and understanding. Your satisfaction is of great importance to us, and we are committed to helping you resolve this issue effectively.
