Great
Based on 553 reviews
Apex Gaming PCs4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
553 approved reviews, newest moderated first
Dylan
Great product, but took a while to get through the mail, however was holiday season so understandable
Reply from Apex Gaming PCsFeb 5, 2025
Hi Dylan, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year! We hope you enjoy your new PC in good health.
Joseph Yi Y.
Came fast and sealed tightly.
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Joseph!
Mckenzie B.
The PC is amazing but the customer service could’ve been better. I ordered my PC the last day of November 2024 it was a Christmas gift for my fiancée and was supposed to be really special. I had gotten the call to talk about my PC and talk about what he was gonna use it for and I had asked when it would be shipping and an estimated time they said December 20-22 because of when I ordered and they have all the parts and my order was apart of their Christmas bundle where it’s guaranteed to be there before Christmas which is why I bought it. Christmas passed and I called and asked where it was and I was told it was on the way and that they were sorry deliver wasn’t there on the 25 I said it was fine and not to worry as long as it’s here soon. On January 10 I was fed up and called to ask where it was since they had told me it was supposed to be here and there wasn’t any more delays. Only to get told that a part went bad and they were supposed to have emailed me to tell me and call me. Also that it had been replaced a week ago and he has no idea why my order wasn’t shipped because it was done and tested to be safe the new part was working and that it was ready to be sent, but he just told me that he would have to figure out what was going on because he had no clue why my order wasn’t shipped. Finally it took another 10 days to get the PC here and he’s loved it but the whole shipping process was just a complete mess
Reply from Apex Gaming PCsFeb 5, 2025
Hi Mckenzie, Thank you for sharing your experience, and I sincerely apologize for the delays and miscommunication surrounding your order. We understand how important this gift was, and we deeply regret that it did not arrive in time for Christmas as promised. Our goal is always to provide a smooth and reliable experience, and in this case, we clearly fell short. While unforeseen part failures can happen, we should have communicated with you more effectively and ensured that your PC was shipped as soon as it was ready. I understand how frustrating it must have been to receive conflicting updates, and I truly appreciate your patience throughout the process. That said, I’m so glad to hear that your fiancée loves the PC! While we can't undo the shipping delays, we will absolutely be reviewing our internal processes to ensure better communication and follow-through in situations like this. If there’s anything else we can do to make this right, please don’t hesitate to reach out. We truly appreciate your support and hope your fiancée enjoys the PC for years to come!
Cameron M.
I always wanted a pc and I never knew where to look and what to get after doing research and saving money I decided to go with apex gaming and all the way from building the pc to getting the pc on my doorstep this company was amazing very helpful people and a great team I will never choose any other company thank you apex for making my first pc experience a great one
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Cameron!
Jason L.
The experience was overall good. I was communicated well throughout most of the process. The laptop I received is awesome, and it works very well. A couple draw backs to the experience happened regarding the receiving of the laptop. I was told purchasing this at the date I did was supposed to ship before Christmas and didn’t. The 4080 graphics card I initially wanted on the machine was cancelled, so we reverted to the 4070. Lastly, I had an issue with the product key on my machine for Windows and have been trying to communicate how to get access to it. I ended up spending an additional $130 to obtain a new product key because I never got follow ups on this issue after several attempts to reach out.
Reply from Apex Gaming PCsFeb 5, 2025
Hi Jason, Thank you for taking the time to share your experience. We’re thrilled to hear that you love your laptop and that, for the most part, communication throughout the process was good. However, I sincerely apologize for the issues you faced, particularly with the delayed shipment, the graphics card change, and the trouble with your Windows product key. We completely understand how frustrating it must have been to expect a pre-Christmas delivery and experience delays. While we do our best to meet promised timeframes, we clearly fell short here, and I regret that we didn’t provide a better resolution for you. Additionally, the switch from the 4080 to the 4070 should have been handled with greater transparency to ensure you were fully informed every step of the way. The most concerning part is that you had to purchase a new product key due to a lack of follow-up on our end. That’s unacceptable, and I truly appreciate you bringing it to our attention. I will be processing a $130 refund back to the payment method used to purchase your PC, and we will be reviewing our internal processes to ensure issues like this are addressed more effectively in the future. Your support means a lot to us, and we want to ensure your experience with Apex is as positive as possible.
Samantha B.
We had personalized service. The frequency of updates on the build were appreciated. My son is very happy with the results.
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Samantha!
Patrick A.
The PC came in not too much longer after ordering, about 2 weeks which considering they have to build and wait for parts aswell as make sure the PC functions properly that’s not too bad. The PC itself came exactly as I was expecting and looks great and runs amazingly- I got it on sale for Black Friday but regardless if it was on sale or not the PC’s are definitely worth the money. I’ve also received support and had questions answered very efficiently. Apex has been awesome and very helpful throughout the whole process and there products are great! 10/10 highly recommended especially if you know you’ll have questions!
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Patrick!
Austin H.
Ordered my customized PC in December and fully expected a longer wait because of Christmas. After my order status portal stopped being updated and expected arrival dates on parts seemingly disappeared I called customer service for an update and was told that all my parts would arrive in the next 2-3 days and I was pretty high in the build queue (2 more days to be built). It is now three weeks later and after two more calls they are still saying that the parts will arrive in 2 days.
Reply from Apex Gaming PCsFeb 5, 2025
Hi Austin, I sincerely apologize for the delays and the frustration caused by the lack of accurate updates on your order. We completely understand how important clear and reliable communication is, and it’s unacceptable that you were given the same estimated timeline multiple times without follow-through. While we do our best to ensure timely builds, it’s clear that our tracking and communication fell short in your case. We are actively working on improving how we provide updates so that customers receive more accurate and transparent information regarding their orders. I’d love to take a closer look at your order and ensure you get the most up-to-date information. Please reach out directly so we can provide a concrete resolution. Again, I truly appreciate your patience and your feedback—it helps us improve.
