Great
Based on 553 reviews
Apex Gaming PCs4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
553 approved reviews, newest moderated first
customer
Was completely new to the PC world and I couldn’t have asked for a better first time experience than with Apex gaming, they were more than helpful and and honest the entire process from start to finish. More than happy with my PC and its capabilities!
Reply from Apex Gaming PCsFeb 5, 2025
Thanks you!
Anthony K.
If you want to pay more than what the product is worth this is most certainly the place to shop there are much better options available I wish I had gone to the store and purchased would have gotten a better price directly from the shelf ….after 6mths you want more info don’t know what to say to get you a positive response my issue is the insane up charge your company provides I specifically asked for a basic black case for my unit but yet you send a white which definitely cost more I’ve done the research as to what was needed made the pc and found that this pc could have been built for less than 1500 but yet it cost me more than 40 % markup after affirm total interest payments at least 60% I never wanted to rate my experience I take my loss and move forward n you’ve consistently reach out trying to get the response you so desire As for my financing I’m fine with that my issue is with apex yes the parts were new doesn’t give you the right to charge double the value Yes I saw the list the build took a long time and I just wanted my unit and was willing to take it although I was not happy but yet you asked for a rating repeatedly over and over again I’m willing to leave well enough alone and you should do the same I’ve excepted the fact that this was my first time shopping with apex and it will be my last I will not be giving any positive reviews to anyone I know personally hopefully you’ll understand that this should and will be are last time communicating Thanks Apex # you live and you learn
Reply from Apex Gaming PCsAug 4, 2025
We are sorry to hear that your experience with us has soured you enough to change your review, and we want to take some time to address this. We took a look back at our communications in case we had any learning or growth opportunities, and we were unable to find your request for a different case. You did reach out to us on 10/20/2024, requesting a parts list. We sent you the complete parts list, including the white case, and asked you to let us know if anything in that list was not what you were expecting. We did not receive a response to that email, and so we continued the build as agreed with upgrades. Swapping your case is still something we can do very easily and would have happily worked with you on, if we were aware that was your need at the time. We are still happy to work with you on getting a case that suits your needs better, please feel free to give us a call at 215-565-1069 or email our support line at [email protected]. The parts put into your PC were brand new at the time, and our costs also include the labor to build your PC for you, do the full setup with testing, and offer lifetime tech support. While in some cases, it is true that sourcing parts themselves may be a little cheaper, you are investing in a team that works hard to build and support these PCs every day. Also, any interest rate associated with your financing is due to the agreement you made with the financer. This rate would have been detailed in your loan agreement and is unfortunately outside of our control.
Megan F.
All I knew in the beginning was I wanted a basic gaming pc but really had no idea what would be a good fit for my needs. I went back and forth for a day with a guy who works with the company and he really helped me chose a good option and I'm very happy with my computer so far.
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Megan!
Oliver
So far everything is great, everything is there, it was exactly what I asked and paid for. Sure the price was crazy, but I'm okay with that. Sure the wait was long, but I didn't care about the wait. I was in no hurry, so thanks Apex.
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Oliver!
John L.
This took way to long, 2 months for a computer to be built and then delivered with a signature required and was never told that would be a thing. Then trying to get it delivered to another address where someone would be available. This was one of the worst experiences I have ever had and, no offer of compensation or sincerness from anyone working at this company.
Reply from Apex Gaming PCsFeb 5, 2025
Hi John, I sincerely apologize for the extended wait time and the frustration caused by the delivery process. Two months is far longer than our standard timeframe, and I understand how disappointing it must have been. We strive to ensure a smooth experience from order to delivery, and it’s clear that we fell short in this case. Your feedback is invaluable, and we will review how we communicate shipping details—especially for signature-required deliveries—to prevent similar issues in the future. I also regret that you did not feel our team showed sincerity or provided a resolution. That is not the experience we want for our customers. Please reach out to us directly, as we would like the opportunity to make this right. Again, I appreciate your patience and your honest feedback. We value your support and hope you’re enjoying your PC.
Christopher M.
I have been going back and forth with Apex for almost 5 months at this point regarding an issue with my PC. Sent my PC in because of performance issues, a month later they tell me the glass case for the PC was shattered. Had UPS refund the shipping and the cost of a new case. It took until early November (from August) for the PC to get back to me. Hook it up and.... Having performance issues. Spent two hours on the phone and my GPU wasn't working. Sent it back to Apex and it suffered physical damage at some point. Mind you, i hadn't touched the PC in three months, it was in Apex' hands. Apex said my extended warranty didn't cover it, the manufacturer warranty wouldn't cover it, and UPS wouldn't because no obvious damage happened to the package. Apex tells me this is going to have to come out of my pocket. Unacceptable, this was a 4090, cost me $2300. After talking repeatedly with customer service they said they decided to replace it at "our cost". Here it is, almost a month from that email, and I've heard nothing. I have a partial PC that i bought for $6300 with a different case and no graphics card.
Reply from Apex Gaming PCsFeb 5, 2025
Hi Christopher, thank you for taking the time to leave this review. As you know, this is not how Apex handles our RMAs and we are actively working with you to resolve your RMA issue, but wanted to make sure we got a chance to reply to your review. Once UPS notifies us about the status of the claim we have processing for you, we will update a reply with additional information, and of course update you as well.
Bryce M.
Good communication
Reply from Apex Gaming PCsFeb 5, 2025
Thanks, Bryce!
Noah B.
I had placed an order for my PC on the 20th of November, and just today got my PC... A month later. Don't get me wrong it runs great and works perfectly, however, I had sent multiple emails and got very late responses, I've seen most people get their PC's within like 2 weeks while mine took a month. Okay experience overall.
Reply from Apex Gaming PCsFeb 5, 2025
Hi Noah, Thank you for sharing your experience, and I appreciate your patience throughout the process. While I’m glad to hear that your PC is running great, I sincerely apologize for the longer-than-expected wait time and the delayed responses to your emails. We aim to fulfill orders within our stated timeframe, and while most PCs do ship within two weeks, unexpected delays can sometimes occur. That said, you should have received more timely updates, and I regret that we didn’t provide better communication regarding your order status. Your feedback is important, and we’ll use it to improve our response times and order tracking. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We truly appreciate your support!
