Average
Based on 765 reviews
AppFolio Property Manager3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
765 approved reviews, newest moderated first
D P.
Will update after I get to use it.
Reply from AppFolio Property ManagerNov 7, 2022
Hello, thank you for reaching out to us. We apologize we fell short of your expectation and we hope we can improve your experience moving forward. Could you please send us a direct message so we can help resolve your issue?
Jeff B.
I love the Appfolio product, however, I dislike some of the terminologies. For example, we manage exclusively commercial properties, I would love to have the term "resident" changed to "tenant," as we don't have residents.
Reply from AppFolio Property ManagerNov 7, 2022
Thank you for taking your time to leave a review, we appreciate your feedback!
Juanita F.
Letters tab Should have a search engine. Have to re scroll every time you look for letter. Would be a big help instead of started at the top every single time you look up a letter.
Reply from AppFolio Property ManagerNov 8, 2022
Hi Juanita thank you for taking your time to leave a review! We greatly appreciate your feedback.
Donna
The program itself is great! The customer support is the worst experience I have ever had. They tell you to chat, but the chat function is overwhelmed so it will not even allow me to chat. If you call it is only supposed to be for login issues or other urgent matters. After about 30 minutes on hold, if you choose to call, they ask you to leave a message because no one ever comes on the line to provide support.
Reply from AppFolio Property ManagerNov 8, 2022
Hi Donna we apologize for the delay on getting in contact with our support team. Please send us a DM with your question!
Joseph C.
Worst Service!!!! After comparing it to Buildium, I should have stayed with Buildium. Customer support is the WORSE. Their chat support is BS, and they take over a week to solve a case/problem. I only switched because I wanted software that supports commercial properties. If you're looking for rental software? Look for a company that has good customer service. I'm open to another software recommendation that can handle commercial and residential rental software. Please leave a comment.
Mehar H S.
AppFolio is a user friendly. It is good and convenient use of the App. Thanks.
Reply from AppFolio Property ManagerNov 8, 2022
Thank you Mehar for the review!
Ishara Silva Mallawa A.
Best Property Management Software I am using Appfolio since 2013 and I have helped many USA-based real estate-related firms such as Property Managers, Brokers, and Investors. Appfolio is improving each day and I love doing Bank reconciliations (Triple Tie) and posting Management Fees, Owner payments are really easy. Everything from Data entry to Generating Financials for Taxes and sending Owner Packets to Owners is streaming nicely. Love it. Ishara Silva Co-Founder/Accountant I&S Online Solutions Pvt Ltd
Reply from AppFolio Property ManagerNov 8, 2022
Thank you so much Ishara for your review!
Renata
Getting a hold of customer service sucks. It takes months to get something resolved sometimes. The software itself is user friendly and easy to use. But whenever you need support, like bank switch.... it is like pulling teeth.
Reply from AppFolio Property ManagerJul 25, 2022
Hi Renata, thank you for reaching out to us. Because bank switches require you to reconcile your bank accounts prior to switching, they do often take a longer time to resolve on both your and our ends. We appreciate the feedback.
