Average
Based on 765 reviews
AppFolio Property Manager3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
765 approved reviews, newest moderated first
Regi K.
These people could use a zero star rating. IRS does better response. The worst customer service ever. It is over one year, still no help to get the payment module working. No one will; ever call. They call their case called after something is doen, they dont verify the problem is solved
Sally Harmonson T.
I’ve used Appfolio for 8 years. In that time, prices have soared and customer service has become nonexistent. It’s nearly impossible to speak to a person nd if you do, they don’t speak legible English. I have residents with email addresses that Appfolio doesn’t recognize. I’ve submitted service tickets, been assured it’s corrected and nothing changes. This year, it only sent invoices to 1/2 of my residents. Appfolio claims that’s not possible…it happened. This week it sent demand notices to users with zero balances. I’ve had it, shopping for new service.
Joe L.
They process HOA dues for Legacy properties who is property management for White Horse Ranch in Bozeman, Montana. I have had an ongoing issue with their software and charging a processing fee twice because it won't take a full payment. Takes it in two separate transactions. Even the property management for our HOA has NOT been able to reach them to solve the issue. Totally unresponsive. I will be lobbying our HOA to find another company to handle dues. Zero customer service.
Richard R.
The product is a solid software but the support is the worst I have ever seen. Trust me you will never talk with a human no matter what your issue is. I would stay away from the product for that reason.
Eduardo G.
Were extremely communicative during the sales process and got us into a 2 year contract, but are extremely slow to respond with any questions or customer support after they sell you. Extremely frustrating. Be careful.
David E.
I am a property manager. I strongly urge anyone considering a property management platform to avoid AppFolio. If anything goes wrong, it is impossible to get ahold of a person to address your concern. Their phone system will hang up on you and their chat support uses AI prompts and if your problem is not one of their pre selected prompts you are out of luck .It is incredibly frustrating!
John S.
Incorrectly reported my income and did not respond to emails, phone calls. I have clear evidence that I have much more income than what they reported, though their automated AI analysis of my income hurt my chances of getting approved for housing. Unacceptable considering this is such an important part of the process and not cheap as a renter to pay for their vetting.
Sean F.
Never made it past my Company's interview of their platform. I am a seasoned investor in real estate for over 50 years, and I've never done business or tried to do business with the company, such as AppFolio. Their sales team, which they have trained, is pathetic and unrealistic in what they pitch. Warning signs before I even got to the demo. After reading the reviews on here, I'm glad I walked away.
