Average
Based on 130 reviews
Arc Home3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.Arc Home LLC is an Equal Housing Opportunity Lender.Company NMLS #81386For a full list of our licenses, please follow this link.
Arc Home (archomellc.com) has 130 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
130 approved reviews, newest moderated first
customer
Great experience. I intend to refinance with Arc at the beginning of the year.
Reply from Arc HomeAug 25, 2022
Hi Ms. Honour, Thank you for your review! We are happy to hear of your experience and will share your feedback with the team internally. Please let us know if there is anything else you need and thank you for choosing Arc Home. Thank you, Arc Home Direct Team
customer
I was greatly impressed with how smooth the refi is going.
Reply from Arc HomeAug 18, 2022
Hi, Thank you for your review. We are happy to hear of your positive experience with Arc Home. It is our top priority to provide our customers with the best loan experience. Please let us know if there is anything else you need. Thank you for choosing Arc Home! Thank you, Arc Home
Robert W.
So far the process of this cash out refi is going okay. I'm a little taken back by having to pay for the appraisal out of pocket. There are also more questions & documents that I've had to provide compared to my last refi a year or so ago. I wish I would have contacted my current lender to get a second quote but I didn't. I'm very curios to see what the final # is going to be.
Reply from Arc HomeAug 17, 2022
Hi Mr. Wermes, Thank your for your review. We appreciate the feedback. A positive loan experience is our #1 goal at Arc Home. I will have our Sales Director reach out to you to discuss your loan experience in detail. Please let us know if there is a good time to reach you. Thank you, Arc Home
Rob W.
Luis Lopez and Linda Hunter were a pleasure to deal with. I was helped through the process and everyone at ARC was helpful and competent.
Reply from Arc HomeAug 17, 2022
Hi Rob, Thank you for choosing Arc Home for your home loan. We are so happy to hear of your positive experience with Luis and Linda. Please let us know if there is anything we can do to assist you further. Thank you, Arc Home
customer
Very helpful and quick response, very professional.
Reply from Arc HomeJul 26, 2022
Good Morning Ms. Williams, Thank you for your review. We are happy to hear of your positive experience with Arc Home. It is our top priority to provide the best loan experience. Please let us know if there is anything else you need. Thank you for choosing Arc Home! Thank you, Arc Home
customer
Great start at initial application and things have changed ... poor response time and never takes my calls.
Reply from Arc HomeJul 24, 2022
Good Morning, We are sorry to hear your experience has changed. Providing the best loan experience is very important to us at Arc Home. We will have someone reach out to you tomorrow to discuss any open questions regarding your application. Please let us know the best time to reach you. Thank you, Arc Home
customer
The application process was easy. My loan officer was knowledgeable and kept me updated every step of the way.
Reply from Arc HomeJul 6, 2022
Hi Marilyn, Thank you for your review! We are happy to hear of your experience. Please let us know if there is anything else you need and thank you for choosing Arc Home. Thank you, Arc Home Direct Team
Roseline U.
Arc home loan worker, worked together with me in giving me all the. Information I need to be able to succeed in getting through to refinance my house. I will recommend my friends to ARC home loan should they need to refinance their homes. Arc home is better than others, because they are fast.
Reply from Arc HomeMay 19, 2022
Good Evening Ms. Ukwuachu, We are glad to hear about your experience and happy to have you as a Arc Home customer. Please let us know if there's anything else you need. Thank you, Arc Home
