Average
Based on 130 reviews
Arc Home3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.Arc Home LLC is an Equal Housing Opportunity Lender.Company NMLS #81386For a full list of our licenses, please follow this link.
Arc Home (archomellc.com) has 130 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
130 approved reviews, newest moderated first
customer
Friendly and prompt!
Reply from Arc HomeMay 11, 2022
Hi, Thank you very much for your review. We’re happy to hear of your experience. Please let us know if there’s anything else you need and thank you for choosing Arc Home! Thank you, Arc Home
Customer
After pulling my credit and having me submit the necessary documentation for a refi, I was told later that the application was cancelled due to not owning the property longer than 6 months. This should've been expressed in the beginning of the process.
Reply from Arc HomeApr 25, 2022
Good Morning, Thank you for taking the time to leave a review. We are sorry to hear of your experience. Our Sales Director will reach out to you directly to speak with you more about your experience. Thank you, Arc Home
customer
Awesome Job !!!!
Reply from Arc HomeMar 10, 2022
Hi Denene, Thank you so much for your review. We’re happy to hear of your experience of Arc Home. Please let us know if there’s anything else you need and thank you for choosing Arc Home! Thank you, Arc Home
customer
Professional and courteous two thumbs up
Reply from Arc HomeFeb 2, 2022
Good Afternoon, Thank you for your review. We’re happy to hear of your experience of Arc Home. Please let us know if there’s anything else you need and thank you for choosing Arc Home! Thank you, Arc Home
customer
I have had a very good experience with Arc. Patrick Neely worked with me and explained and answered all of my questions. He was very nice, professionals and patient with me.
Reply from Arc HomeJan 12, 2022
Hi, Thank you so much for your great review. We will pass on your review to Patrick and we thank you for choosing Arc Home for your mortgage servicing needs!
Enrique M.
very bad experience people do not respond to e-mails.
Reply from Arc HomeJan 12, 2022
Hi Enrique, We apologize for the inconvenience! Could you please email us at [email protected] so we can assist? Thank you, Arc Home
customer
Being able to refinance our will set my wife and I free. I appreciate the kindness and patience of Patrick Neely.
Reply from Arc HomeJan 12, 2022
Hi, Thank you so much for your review. We are so happy to hear that you were able to refinance with us and we thank you so much for choosing Arc Home. Thank you, Arc Home
Negussie E.
Nice customer service
Reply from Arc HomeJan 12, 2022
Hi Negussie, Thank you for taking the time to leave a review for us. We thank you for choosing Arc Home and please don't hesitate to let us know if there is anything else you need!
