Assurity Life Insurance Company Reviews | Read Customer Reviews of assurity.com

Assurity Life Insurance Company Reviews | Read Customer Reviews of assurity.com

Assurity Life Insurance Company reviews

379 approved reviews, newest moderated first

Michael R.
Mar 29, 2022
Great customer service
Great customer service
Reply from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your kind review.
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Alex
Mar 29, 2022
A company stuck in the 90’s
When you message them thru your account, they tell you to call an agent. Keep a customer in their channel of choice. Why did you make me go thru multi factor authentication online if you’re going to force me to call in to your center?? And you can’t see payment history online. Very outdated user experience, and technology.
Reply from Assurity Life Insurance CompanyMar 30, 2022
HI Alex, we're sorry to hear about your experience. We always strive to exceed our customer expectations and we continue to work on enhancing our online capabilities as a leader in the industry. Someone from our Customer Connections team will follow up with you to ensure you get your questions answered.
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RAFAEL
Mar 29, 2022
Always knowledgeable and kind customer…
Always knowledgeable and kind customer service rep’s
Reply from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your kind feedback - we'll be sure to pass your comments along to our customer connections department.
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Dayton K.
Mar 29, 2022
Not Great User Experience
At some point the autopay to my bank account stopped. I was not made aware this changed until I got a letter in the mail saying my account was in default. I logged into the website to set up autopay and it doesn’t exist anymore. I can only make one time payments. How is that acceptable?!
Reply from Assurity Life Insurance CompanyMar 30, 2022
Hi Dayton, we're sorry to hear about your experience. We'll have someone from our Customer Connections team follow up with you to share more about this process and be sure everything is set up correctly.
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Avi R.
Mar 29, 2022
great insurance
The contract looks very beneficial to the policyholder
Reply from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your positive review of us!
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BRIDGET
Mar 29, 2022
We set up a HSA and the process was…
We set up a HSA and the process was quick and easy and it works as designed.
Reply from Assurity Life Insurance CompanyMar 29, 2022
Wonderful to hear - thank you!
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WYATT
Mar 29, 2022
Denied my claim for no reason.
Denied my claim for no reason.
Reply from Assurity Life Insurance CompanyMar 30, 2022
Wyatt, someone from our Customer Connections team will follow up with you to clarify and address any additional concerns you may have about your claim.
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Penny
Mar 29, 2022
Great English speaking representative.
Easy to get answers from customer service and it was refreshing to speak to an English speaking person. Thank you!!!
Reply from Assurity Life Insurance CompanyMar 29, 2022
We're glad to hear you had a wonderful experience!
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