Aventis SystemsReviews of aventissystems.com

Reply from Aventis SystemsSep 29, 2020

Hey Chris! Thank you for taking the time out of your busy schedule to leave us this 5-star review. You have officially made us blush with your "one of the best tech vendors" comment. As always, we value you as a client and appreciate your business. Until next time, Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsSep 8, 2020

Hi John! We really appreciate you taking the time to leave us this review and provide us with some feedback regarding your interaction with our customer service team. We have passed your recommendation along to our operations team, and thank you for helping us improve our small business! Until next time, Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsAug 19, 2020

Hi Tonya, Thank you for providing feedback regarding your experience working with our customer service team. If you need any further assistance with your order please don't hesitate to give us a call! Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsAug 17, 2020

Hi Roj, We truly appreciate you taking the time to leave us a 5-star review and are happy to hear you are satisfied with your purchase. We hope we can help you "Get IT Done" again in the future! Until next time, Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsAug 12, 2020

Hi Kyle, We sincerely apologize for your negative experience purchasing with us through Amazon. As a small business, we have been experiencing exponential growth, particularly on our Amazon channel, due to our products' nature and demand from the pandemic. We have been experiencing consistent holiday season order volume, operating with limited staff, and Amazon holds us to a very strict timeline when it comes to fulfilling orders. Unfortunately in this situation, bandwidth did not allow for this out of stock item to be updated in a timely manner, so when you purchased it you were upgraded to what we had in stock that was most compatible in order to meet Amazon's standard. While this is our normal practice, we rarely have to take this approach. When we do, we understand the two outcomes, either a customer is happy with their upgrade or the compatibility is off, and we will have to work with them to return or exchange the item, which we are always willing to do. Unfortunately, in your situation, it was the latter, and we completely understand your frustration around this, especially with an inoperable laptop. Aventis Systems is a custom technology solution provider, and we always strive to put our customers and their technology environment at the forefront of our solutions. However, when listing our products on Amazon, unfortunately, our options to customize, ensure compatibility and connect with our customers regarding their purchase are almost nonexistent. We wish there was a more efficient way for us to deliver our Aventis Systems experience through Amazon, and we are investigating ways to do so. Please know your feedback is vital to us, as it is for any small business, and we take it very seriously. We have been actively hiring new staff to help us meet demand and are meeting internally to find alternate ways to communicate our upgrade process to our customers. We hope you will be willing to give us another chance in the future, and if you need any further assistance with your return, please do not hesitate to reach out to us again. Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsAug 11, 2020

Wow, Marc! We feel honored you took the time to leave us such positive detailed feedback - and we agree, Robert is truly a gem to have on our team! Please know we will celebrate him internally for going above and beyond our customer service standard. Once again, we sincerely apologize for the issue you ran into with your HP Omen, and for the time it took for us to work with HP toward a resolution. We appreciate you giving us the benefit of the doubt, your patience, and willingness to see through a negative experience to turn it into a positive one. Also, we hope you will consider sharing this feedback on our Google and Yelp pages as well. Detailed feedback like this has a tremendous impact on small businesses like ourselves and we thank you for helping us grow! We look forward to helping you "Get IT Done" in the future and hope you do not need to take advantage of our warranty again, but if you do run into any other issues please give us a call. All the best, Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsAug 10, 2020

Thanks, Scott! We truly appreciate you taking the time to leave us such wonderful feedback. You know where to find us when you need us to step in to help you "Get IT Done" again in the near future. Until next time, Aventis Systems Team (866) 528-9313

Reply from Aventis SystemsAug 7, 2020

Hi Jose, Thank you for taking the time to leave us feedback regarding your experience working with our customer service team. We apologize for the negative experience with our nightly staff, and have brought your situation to that team leads attention so we can do better in the future. We are sincerely appreciative that you were able to work with Romeo towards a resolution that you were so happy with you were able to see through the negative and still fell compelled to leave us this glowing review. Please know we are celebrating Romeo internally for achieving our standard for customer service. We hope you'll shop with us again soon! Aventis Systems Team (866) 528-9313