Avoya TravelReviews of avoyatravel.com

We have worked with Shawn Powers for years. He has always been very responsive and professional. Recently we told him about a river cruise that we were interested in and he put everything together within a couple of hours including airfare, cruise itinerary. great job !

We have had nothing but good luck with our agent Stacey. Easy to get in touch with. This will be our 3 or 4 trip she has booked for us and our family. She has exceeded our expectations. Bruce

Kristine was an excellent agent. Timely and positive through our many questions. Totally recommend.

Slow and intransparent communication (in our case for an Amtrak vacation package) - in my opinion the communication was neither very professional nor reliable, and the cost structure of the trip was not clear. Given that this was a really expensive vacation, I would’ve expected more and won’t use these services again.

Worst travel agency around check them out on the Better Business Bureau before you do any business with them. I had a horrible experience. They’re all independent owned and operated. No one at customer service will help you a total nightmare run to another agency.

Great assistants from agent Anne Michaelson Booking engine Ok but suites sold out before I could click the mouse Then I was offered to bid on an upgrade only to learn that there were no upgrades to a Pent House available. Just a big tease. Why say your selected for an upgrade when you have none available.

Have asked for a quote through Atlas Ocean Voyage website and did not receive any reply. My email did not get any reply either. I submitted several request on Avoya Website to get contacted by them and so far, after a few days, no one contacted me. I contacted them on Instagram and they told me to call an American number. I am from Europe and calling an international number is expensive. Weird that there is no reliable contact available.

I directly contacted Atlas Ocean Voyages cruise line with the telephone number on their website but my call was directed to an Avoya agent, Janel F. At first she was thrilled to work with me. Once the booking was complete, she was worthless and none of the promised shipboard credits or amenities she told me I was getting were given to me. I even turned over 3 additional bookings to her and those bookings were all in the most expensive suites on the yacht. They all received their shipboard credit. I requested a starboard side suite. She put in writing that I was booked in a starboard suite. I was in a port side suite. While on the cruise I tried to work with their reception who had no proof of any shipboard credit being given to me by Avoya. I contacted the agent, Janel and she became argumentative, basically upset with me for bothering her. One of the couples that booked with her needed to have a wheelchair on board. Janel was adament that the cruise line did not offer that assistance and became upset with me when I sent her a copy of the Atlas brochure stating that they had wheelchairs upon request prior to the cruise. That couple did not have a wheelchair waiting for them and I had to work with Atlas to make sure one was provided, which they graciously accommodated. So, not only did I NOT get my promised amenities, I had to do her work to help my friends.