Excellent
Based on 130 reviews
Ays Pro4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AYS Pro offers awesome WordPress plugins which will serve for enhancing your website.
Ays Pro (ays-pro.com) has 130 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
130 approved reviews, newest moderated first
AbuBakrShalaby
I'm a science teacher and I'm always looking for a way to do exams so that my students get an instant certificate of appreciation. I found everything I dreamed of in Quiz Maker. If you haven't tried this plugin, you are missing on a great initiative. The support is also the best, you are responded in matter of a few minutes. Keep it up
Anke W.
The Quiz Maker Wordpress Plugin by Ays Pro is a great, versatile tool, very useful both for a learning environment and as a marketing tool. Above all, as a customer, you're getting outstanding support!
Alex L.
Excellent Quiz plugin! You can create several kind of tests/quizzes/surveys and you can customize them as you wish, there are options to control the points of the questions, how much questions you want to show for each category, etc it is a very complete plugin!
Reply from Ays ProOct 11, 2022
Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)
Angelo C.
Simply the best. The best actually does not exist, the best is always improving, better and better, and this is what they do.
Reply from Ays ProOct 11, 2022
Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)
Sally
My experience with ays-pro.com has always been positive. They always go above and beyond to help. Their response time is outstanding!
Reply from Ays ProOct 11, 2022
Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)
Mr K.
AYS pro is a great plugin to have. I am satisfied with the plugin and customer support is quick and very helpful. Highly recommended.
Reply from Ays ProOct 11, 2022
Thanks for leaving us a positive feedback. Customer experience and satisfaction is our priority :)
Zdenek S.
The customer support was very helpful a efectively addressed all issues I have encountered.
Reply from Ays ProOct 11, 2022
Thanks for leaving us a positive feedback. Customer experience and satisfaction is our priority :)
Tuba B.
They are confident in their excellent customer support but avoid replying to your questions when you ask one and direct you for a refund. Also the tool is not fully customizable. You can only set up your quiz according to what they have available and it's not enough. You sharing our conversation without my consent actually goes against GDPR, hope you know that. Secondly, I've been trying to explain the problem I'm having with screenshots, but your agents don't seem to understand. I clearly cannot screenshot everything, I do not have time for that. And a company who prides in their customer satisfaction doesn't even provide video-chat support to solve my problem quickly! Except, I'm asked to give more details which require me to go through the steps/details of the survey I'm trying to set up from the beginning each time.
Reply from Ays ProAug 11, 2022
Dear Customer, Thanks for the review. It is an uncommon instance and we believe it does not have any connection with us. I want to mention, that we answered your request immediately via Live Chat. Then, our Live Chat Agent guided you to contact us via email as YOU asked for the refund. See screenshot: https://ibb.co/cLJ93w4 After that, we asked for the purchase email so that we can do a refund for you(which you have not provided yet), as customer satisfaction is the highest priority for us. Also, we provided you with the information of what feature our plugin has and what result you can achieve. Actually, we are not to blame that the plugin doesn't have the option you are looking for as it is not written anywhere(plugin's description, documentation, etc) that the plugin offers it. Though, we would love to make things right. We would like to have the opportunity to discuss and investigate your case further. Please contact us via this form (https://ays-pro.com/contact) for support. Our customer care specialists will always be happy to help you. P.S As you have updated the review and added some new points to it, we would like to make things right. Regarding to the screenshot, please note, that we did so, as you were WRONGLY insisting that we immediately directed you to the refund. As can be seen in the screenshots, YOU asked about the refund process. As we are offering a money-back guarantee and customer satisfaction is the highest priority for us, we were ready to provide you with a refund. If you consider providing the screenshots against the GDPR rules, we believe that your inaccurate testimonial is against the ethics rules. Regarding the video chat, please note that nowhere is written that we provide video chat support. Please read carefully the product's documentation and description before purchasing it. So, please try to be a little bit tolerant and fair when describing your experience in the public forum. Thank you.
