Barcode FactoryReviews of barcodefactory.com

Jen is great with quick responses and even let me know that i needed to order chargers separately and when i did so she added them to my original order so I wouldn't have to pay for shipping twice!

The customer service is fantastic. I can always find exactly what I need by chatting with a representative on the website. The shipping is quick and the prices are reasonable.

Poor Return Policy & Customer Service I purchased labels for my business, but they weren’t suitable for my needs. Upon contacting the company to arrange a return, I was told the item couldn’t be refunded simply because I opened the box. How else am I supposed to inspect the product? The representative was inflexible and dismissive, offering no solution or empathy. A reasonable return policy is essential for customer trust, especially when the product is unused. This experience reflects poorly on their commitment to customer satisfaction. I strongly advise others to confirm return terms before purchasing, as this company prioritizes policies over people.

*Edited 4/19: It turns out the barcode labels were not the correct ones. I contacted them again to let them know what the problem was and asked if they had the ones I really needed. Jen D has not responded with any answers, or at all since 4/15. I am very disappointed. I ordered the labels from a different company, and they are the correct ones. I obviously won't be using Barcode Factory again.* I had a very hard time finding the exact right labels until I came across Barcode Factory. Their website is painless to navigate and I didn't have to wait very long to speak with a live person. Jen D was extremely helpful, polite and knowledgeable about their products. She helped me find exactly what I needed and I'll never have to scour the internet again for barcode labels. I will order again, thank you!

The team at Barcode Factory is always super responsive. They are a great pleasure to work with!

Tried to charge me more when I spoke to somebody than the website. Than the sales rep harassed me to the point of canceling my order.

Always helpful with my questions. Very fast response times for ordering.

Luke is great to work with. Always responds quickly is very helpful when we have questions about an product or an order.