Poor
Based on 666 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beloved Shirts is a brand that says it's ok to wear pizza on your clothing. Or anything else you want, really.
Beloved Shirts (belovedshirts.com) has 666 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
666 approved reviews, newest moderated first
S S.
Very good customer service. Both of my questions received prompt and effective responses.
Reply from Beloved ShirtsJan 30, 2020
Hi there! We at Beloved shirts are so humbled by your feedback. Sometimes, the simplest comment towards our service have the biggest impact. We will certainly keep up to your expectation and strive beyond it. We hope to see you back at Beloved shirts. Thank you for choosing Beloved! Gin
Brenda B.
I was a little nervous about lack of exact processing times and was not provided a tracking number. I emailed in my questions and always received a quick and clear response. My shirt arrived before my deadline and was amazing! The shirt is good quality and the picture is crystal clear. Highly recommend them!
Reply from Beloved ShirtsJan 29, 2020
Hi Brenda! We at Beloved shirts are so glad to hear your feedback. Your kind words are one of the things we aim in each orders we receive. In regards with tracking number, I will raise this issue with our internal team as we use an automated system to send out information after your order has been shipped out. Your feedback is highly appreciated! This will help us improve for the betterment of our service. Thank you for choosing Beloved! Gin
Rachel H.
I bought a sweatshirt. One shoulders seem didn't connect, so it had a big hole. The other shoulder was sewn to the back of the shirt. The pocket was half sewn and hanging off. The material they used felt cheap. I paid $50 and had to hire a professional to sew it right so it could be worn. I'll never purchase from here again.
Reply from Beloved ShirtsJan 14, 2020
Hi Rachel! We appreciate you reaching out to us regarding this matter. Please allow me to help. For any issues with your order, I would gladly assist you and make sure to get you a replacement. This will be processed after our manufacturer investigate and identify the issue. Don't worry, it will be a smooth process as I will update you accordingly through the steps that the replacement will go through. If you decided to continue with the remake of your order, I will be requesting some details to retrieve the order such as order number. We would also request for the photo of the item you received including the issue which you reported and email to our support team [email protected] I look forward to your positive response and I hope, together we can resolve and agree on this matter. Let me know if there's anything else I can help with. Thank you, Gin
Bobby R.
I ordered a non-custom Christmas sweater from Beloved Shirts in hopes to receive it in time for a Christmas party. I included Premium Shipping and in the Notes section I included "I need this product by December 13th 2019. If unable to fulfill, please cancel the order." As you are able to track the progress of your order, I was able to see that my order had not even finished processing by my requested date. I subsequently requested to cancel the order and please see my notes for reasoning. Not only did they insist on charging me for my "Premium Shipping Fee" (on a product that had not even shipped yet!), they refused to reimburse me on the product that was non-custom (easily restocked and resold). Multiple emails were written to the company PRIOR TO IT EVER LEAVING THEIR PRODUCTION, and they persisted in charging and shipping a product I no longer needed. I now have a product I no longer need, over a month later, and paid for it in full with "premium shipping." Therefore, if you are looking for something unique and original with great customer service, I would highly recommend looking ELSEWHERE. This company can make a Beloved Item belated and bemoaned. I would NOT recommend this company.
Reply from Beloved ShirtsJan 14, 2020
Hi Bobby! Gin here from Beloved. We appreciate your feedback and I apologize for the inconvenience this has caused you. I went back to the discussion you had with our representatives as well as the final email we sent you regarding the issue. It seems that we tried to reach out and resolve this issue. It might have been late but we would still want to hear from you and finally provide you the best resolution we can offer. Have you had the chance to check our FAQs when it comes to canceling orders? As we have stated in our policy, you have to email us. I understand that you wrote notes there, but those notes are meant for shipment processed by our carriers, not us. Our ordering system is done automatically. That is why we ask our customers who want to process cancellation to send us a message directly at least within a day after placing the order. In your case, it was already put into production. And, as per our policy, we can no longer process cancellation once it goes into production because the item/s has been crafted already. However, you can always request a return so we can process a full refund. I really hope that you understand that we, as a company, have a policy to follow especially since our items are made to order. We will be waiting for your positive response. Let us know if there's anything else we can help with. Gin
sibeal D.
I purchased a swimsuit from beloved shirts for an event I was going to. The tracking of my order just kept saying processing. I emailed multiple times asking where my order was. They continuously reassured me that it would arrive in time, only to tell me the week before that they had lost my order. They left me with mo time to order anything else onlime. Completely unprofessional, would not recommend!
Reply from Beloved ShirtsJan 9, 2020
Hi Sibeal! We understand you writing this review. As I have emailed you before, personally, I am really sorry for this experience as I was one of the representatives who assisted you through this process and I am confident that it was ready due to the status we have in our system. Your order was ready to ship by December 19th and was waiting to be picked up. However, along the way, it went missing. To be honest with you, we did not mean for this to happen and through our manufacturer's investigation, it was in between the shipping that the item went missing. If you may recall, I immediately reached out to you regarding the issue to let give you option which I know is not enough as you intended to use the item for an event. Again, I am truly sorry. I have processed your full refund the other day and at this stage, please allow the refund ample time to be returned. Let me know if there's anything else we can help you with. Looking forward to your positive response. Gin
Richard P.
I had issues initially, but the company made it right. The end-result was a great custom sweater, but it did not make it on time, hence the 3-star review. Took 4 months to get my Ugly Christmas sweater, but they did refund my money after a little bit of back and forth.
Reply from Beloved ShirtsMar 7, 2020
Hey Richard! We definitely thank you for your honesty and for giving us a chance to make things right. They say, trust goes a long way but it starts with that one step. We hope in the future we'll be able to earn that 5-star from you. Looking forward to seeing you on Belovedshirts! Gin ------------------------------------------------------------------------------------------------------- Hi Richard! We appreciate you reaching out. I'm sorry for your experience but I'm here to help. For me to properly assist you, I have investigated what happened. We received your order on Dec 10th and got your approval on the mock-up design by the next day. On the 12th, we started production which takes an estimated 10-20 business days and as I have seen, this was informed to you by the confirmation email. This information is also noted on the description part of the Ugly Christmas Custom Sweatshirt you ordered on the website. By Dec. 21st, your order completed and shipped out that means, it only took 6-business to craft. For the delivery, you chose Premium which takes 4-7 business days. The courier attempted to deliver your order on Dec 30th, 6th business day from your chosen method. However, the delivery failed. The courier part is out of our control as they are a separate entity. Still, this means that we were within the lead time we have provided. At this moment, we would like to request for you to contact your local post to check if they still have the item as they have tagged it to be returned to our manufacturer. In such time that it's confirmed by your local post sent back, I will be on top of coordination and ensure you to get your package delivered back to you. We apologize for the inconvenience this has caused you. Rest assured, we are here to resolve and assist you along the way. You may also contact us through our support team [email protected] Looking forward to your positive response. Gin
Jess Z.
Please read the reviews. I wish I could upload a photo to prove how bad they are. The quality of the product is terrible at best. The shipping took weeks. I had to request the shipping information because they don't automatically give it to you. I purchased custom items that looked nothing like the mock up design. The only tags on the clothing is written in Chinese. And now, I am out a few hundred dollars for unusable Christmas gifts. Just terrible and truly disappointing. I wanted so badly to believe in this company I really tried this year to only purchase from small companies.
Reply from Beloved ShirtsDec 30, 2019
Hi Jessica! We appreciate you reaching out regarding the order you received. We are here to help! I have investigated your order and saw the mistake our manufacturer made. I sincerely apologize for this inconvenience, I can only image how you feel. As what my colleague said in her email to you, please allow us to make things right by processing a remake of the item and making sure that you receive the better version of your order. We are waiting for your response through our support team [email protected] and we hope to resolve this matter to the best we can. Again, our whole team is here to assist you through out this process. Gin
JT
I finally received my order. What a piece of crap! I bought this shirt as a gift for a friend, but there is no way I’m going to give it to them. Crooked seams and jagged cutting and not any kind of labels whatsoever. This is crappy workmanship, even for a Chinese sweatshop. If you have any doubts about buying from this company, read the reviews. I would give them ZERO stars if possible. Also, I checked and they have an F rating with the Better Business Bureau.
Reply from Beloved ShirtsJan 28, 2020
Hello! Gin from Beloved. I understand that there has been some issue with the item you have received and I am really sorry for the inconvenience as this is an order you intended to give as a gift. I am here to help you if you allow me. However, I will be needing your information such us your order number or email address for me to contact you directly and assist you further. You may also send us an email through [email protected] and you may address it to me and I will personally handle this matter for you. I will be waiting for your email. Thank you, Gin ------------------------------------------------------------------------------------------------------ Hi there! We appreciate you reaching out regarding your order. We are here to help! I understand you seem to have an issue with your order. We are more than happy to assist you and possibly process a remake. If you allow us to take a closer look into the issue. If you can send us an email at [email protected], including the order number and I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Looking forward to your positive response. Gin
