Great
Based on 756 reviews
Better2Know4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Paul S.
Excellent service received from agent. I would definitely recommend this company if you are not sure what to book. It’s quick, easy and the agent I spoke with made me feel comfortable and confident in what I’m booking. Many thanks Paul Summers.
Rob
Louise made a huge difference overall, providing timely responses and relevant information when available, raising the bar in customer service. Kudos to you! For the test itself, being an early detection test I would expect faster turnaround times.
jon
I have just used this service for a screening test and was extremely happy with the service that I received. The testing process was easy, the results quick, and queries answered quickly.
Dan
Spoke to a woman can't remember her name but I think she was a manager but her knowledge was extensive and so confident I had confidence in her.
Sue
OMGwhat a relief to be treated with understanding and kindness, thankfully all negative. Happy days
Mr C.
I had never used a service like this before but after suffering with symptoms for longer than I can remember and getting no where waiting for GP referrals, I was recommended Better2know by a friend. I found the booking fairly easy and my results came back within a few days of posting my sample to them. Thank you.
Andy L.
I had such a good experience with this company. Needed to get myself and my girlfriend tested but wasn’t sure which tests would be best for me to purchase so I rang and spoke to a lovely gentleman called Dalen who had a lengthy chat with me about all my symptoms and advised me which was best for me. He was very patient and courteous and I can’t speak highly enough of him. I have worked in a contact centre for over 5 years myself and he is the perfect example of what a phone agent should be and how they should do their job, a real credit to the company. He also advised me then to ring back the following day to discuss my girlfriend’s symptoms with another lady called Margaret who was equally as lovely and helpful and I couldn’t speak highly enough of her either. Two absolute lovely people who made this negative experience that but easier to deal with. Very informative. Ordered the home testing kits they advised anyway so hopefully they arrive and it all goes smooth. Thanks Andrew
Tracey
Such a quick response on the test just before I had to catch a flight
