Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Darlene
I honestly thought good therapy costs hundreds of dollars per session so I was a little skeptical that for the price Better Help charges that I'd be speaking to a real professional, but my therapist is a real professional and has helped me so much. My experience with Better Help has been amazing so far.
Emma N.
A total con and absolutely useless. If you’re in South Wales don’t bother… there are clearly no councillors here except children’s ones! Lol 😂 flippin ridiculous none service
Reply from BetterHelpApr 18, 2025
Hi Emma, We're sorry for any confusion here, as all therapists who work in our network must be able to work with adults (as all members must be 18+ years of age to use the service). It's very possible that your initial therapist match had extensive experience providing treatment to children, but they also would have had the same level of experience working with adults, too. If you would be open to having a matching specialist from our team work with you directly, we can be sure you're matched up with a therapist that can meet all your needs and preferences. I've requested the email address linked to your account in case you'd like to try! Thank you, BetterHelp Team
Monica C.
I've been working with Kalisha Matterson for almost a year now, and I can confidently say she has been truly amazing. From the beginning, Kalisha created a safe, supportive space where I felt heard, understood, and empowered to grow. Her insight, compassion, and genuine care have made a huge difference in my life. Kalisha has a gift for helping you see things clearly while guiding you through challenges with empathy and practical tools. She's helped me build confidence, process emotions in a healthy way, and navigate personal growth with clarity and strength. I always leave our sessions feeling grounded and hopeful. If you're looking for a therapist who is both highly skilled and deeply compassionate, I can't recommend Kalisha enough. She’s truly exceptional.
R
I was a therapist on the Betterhelp platform for the year 2024. One of the reasons I stopped working for them was the impossibility of getting timely help-even when it was urgent. For several days I have been trying to get my 2024 1099. I am locked out of my account and the only thing you can do is ask to be contacted by them with a reset email that never comes. Then when you email them asking for help they do an irrelevant cut and paste or perhaps AI generated email about the process to get into your account that you have already done six times. They do not answer your question at all. I have been trying to contact them for days and now it is urgent because I need my 1099 for 2024.There is no phone number. They are obligated to provide this tax information and I am left in a very bad situation.
Roderick A.
Love the on demand nature of betterhelp and the fact that it doesn't break your bank. And the therapists I've worked with have been great.
Ian
I started to use betterhelp as I was in a very bad place with my mental health and in need of some professional help. Betterhelp is everywhere online so I thought that I would use the service. A therapist was assigned to me and we discussed some clear goals that I wanted to work towards. My time with better help started off ok but after a short while my sessions were less about how I could move forward and more about how I was coping and how I could just survive each week. During this time I lost all focus of what I wanted to achieve and just fell into the routine of attending the session and talking about my week. I wonder if this is just a technique to keep people paying the monthly premium? I discussed a specific topic with the therapist that had a major effect on my life and my relationship as I needed to get some of the bad thoughts out of my head and I thought that this would be the best way to do it. During one of my sessions, my therapist talked about their own life experiences based on this topic. Instead of helping me to deal with my situation this triggered me leading to major repercussions in my personal life. In my opinion it is highly inappropriate for a therapist to discuss specific details from their personal life, especially on a topic that could trigger emotions in the client. I question whether any of the therapists on betterhelp actually know what they are doing or are even genuinely qualified to be providing help to people who are in desperate need of help. I would judge my time on betterhelp as a 1 out of 10 and I would advise anyone who is looking for some genuine help to look elsewhere as this service just sucks money out of its clients without providing any serious benefits.
Reply from BetterHelpApr 15, 2025
Hi Ian, We're sorry to hear that your experience with this initial therapist left you feeling this way about our platform. Therapists will typically only share about their own life experiences if they feel it can help their client to understand our process their own experiences. That being said, we are sorry if that was not the case for you, and we can have our Clinical Operations team try to look into this further. I've requested the email address linked to your account so that we can reach out to you directly to gather a bit more information, if you'd be comfortable providing it. Thank you, BetterHelp Team
Danielle V.
I love this app, therapy that fits your schedule not you necessarily trying to figure out where to fit therapy into your schedule. Fits you with a therapist based on your preferences that you pick and not just hoping you picked the right one off of yelp or Google.
Sam W.
I have always had anxiety with phone calls and setting up appointments, let alone going to a therapist's office. BetterHelp makes it easy to find the right therapist, schedule virtual appointments, and communicate with your therapist via text any time throughout the week! The therapist I have is absolutely wonderful, offering a friendly ear and providing concrete, actionable ways to improve my mental health. I would recommend it to EVERYONE! Try three sessions, match with the right therapist, and you will singing its praises like I am.
