Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Kim B.
I have been very happy with Betterhelp. The app interface is extremely well thought out and user friendly and the therapist I have worked with has been wonderful. It has truly been life changing. I so appreciate being able to finally afford good therapy!
Sana S.
BetterHelp has truly been a lifesaver for me. As someone who struggled to find accessible and consistent mental health support, this platform made therapy feel simple, safe, and supportive. My therapist was compassionate, insightful, and genuinely invested in my growth. The app itself is user-friendly, and I love being able to message my therapist anytime and schedule sessions that fit my life. I’m beyond grateful for the help I’ve received here—it’s changed the way I view mental health support.
Victoria
This app makes it easy and fast to connect with a therapist that’s a good fit.
Faz Q.
Extremely Disappointing Support Experience at BetterHelp I have been using BetterHelp for therapy, but my recent experience has been frustrating and disappointing. After a series of technical glitches that caused me to miss a scheduled session, I reached out to their support team for a solution. What followed was a series of unhelpful responses, starting with a generic reply that completely ignored my request for a replacement session. The response I received from A.B. was a copy-paste reply about switching therapists, which had nothing to do with my concern. I made it clear that my issue was about a missed session due to technical issues, and I asked for the session to be replaced. I also requested an additional session as a gesture of goodwill, considering the emotional toll of the situation and the 8 emails I have sent to them regarding this issue, particularly since I have PTSD, BPD, and OCD. I am shocked by how lax and dismissive BetterHelp's support has been. As a platform that claims to offer mental health support, I expected better care and consideration for my needs. Instead, I have been met with poor communication, a lack of resolution, and an overall failure to address my legitimate request. If you're considering BetterHelp for therapy, be aware that technical issues are not handled properly, and if something goes wrong, you may face unresponsive customer service that adds to your distress rather than resolving the issue. I will be seeking support elsewhere and advising others to consider alternatives until BetterHelp improves their customer service and response to technical issues.
Reply from BetterHelpApr 10, 2025
Hi Faz, It looks like you left this same review twice from two separate accounts. We've requested the email address linked to your BetterHelp account so we can reach out and work further to try and resolve this.
F Q.
Extremely Disappointing Support Experience at BetterHelp I have been using BetterHelp for therapy, but my recent experience has been frustrating and disappointing. After a series of technical glitches from their end that caused me to miss a scheduled session, I reached out to their support team for a solution. What followed was a series of unhelpful responses, starting with a generic reply that completely ignored my request for a replacement session. The response I received from one person named A.B. was a copy-paste reply about switching therapists, which had nothing to do with my concern. I made it clear that my issue was about a missed session due to technical issues, and I asked for the session to be replaced. I also requested an additional session as a gesture of goodwill, considering the emotional toll of the situation and that I have written at least 8 emails to them, particularly since I have PTSD, BPD, and OCD. I am shocked by how lax and dismissive BetterHelp's support has been. As a platform that claims to offer mental health support, I expected better care and consideration for my needs. Instead, I have been met with poor communication, a lack of resolution, and an overall failure to address my legitimate request. If you're considering BetterHelp for therapy, be aware that technical issues are not handled properly, and if something goes wrong, you may face unresponsive customer service that adds to your distress rather than resolving the issue. I will be seeking support elsewhere and advising others to consider alternatives until BetterHelp improves their customer service and response to technical issues.
Reply from BetterHelpApr 10, 2025
We can certainly understand your disappointment given what you've described, and we would appreciate the opportunity to have our management team investigate this further. Our Member Success team always aims to provide a high level of care to all members and we want to be sure this is addressed. We also have a separate Technical Support team that should have been involved in this process to help provide troubleshooting. In any case, I've requested (through a separate Trustpilot form) the email address linked to your account in hopes that we can look into this further and follow up to see how else we might be able to help. Thank you, BetterHelp Team
Consumer
Great platform for therapy and tools to help in recovery. Therapists are experienced and knowledgeable. Convenient and seamless sessions.
Dotti M.
Betterhelp is a great service. The therapist is thought provoking and encourages his clients to think positively.
Moira F.
Amazing service, great availability and flexibility from Tracey Marsh and the team. We all need that extra help and understanding in life, and speaking to a trained therapist is the way to go!
