Excellent
Based on 329 reviews
Birch Gold Group4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
329 approved reviews, newest moderated first
Mary M.
The agent was very friendly and helpful.
Reply from Birch Gold GroupMay 22, 2026
Hi Mary, Hearing you felt well taken care of and that our team made the experience a positive one for you is so rewarding! We’re always here if you need anything. Please don’t hesitate to give us a call.
Dane
Burch Gold is alot better than Hartford gold. Customer service wise and incentives. If only I know a year ago to invest with them rather than the competitor I would have done so. I recommend Burch Gold all the way!! There not sharks neither will they make you feel obligated to buy! Trust me! This is not the end a Burch gold! You'll forever have my business and recommendations.
Reply from Birch Gold GroupMay 28, 2026
Hi Dane, We’re honored that Birch Gold was able to give you the experience you were looking for when purchasing precious metals. We never want our customers to feel pressured in any way. Thank you so much for your kind words and recommendation. Any time you need help, give us a call.
Dianne
My experience with Birch Gold has been extremely positive. The initial phone visit was very helpful and the informational packet was a great resource in deciding how to choose my allocations. The rollover from my IRA was seamless with the Birch Gold associate’s assistance. I am happy to recommend Birch Gold to anyone interested in looking in to metals investing.
Reply from Birch Gold GroupApr 14, 2026
Hi Dianne, Your kind words mean the world to us! We’re happy we empowered you with the knowledge you needed, enabling you to make informed decisions throughout your precious metals journey! Thank you for your recommendation. We hope to serve you again in the future.
Suzanne M.
I had a pleasant experience dealing with Birch Gold. They made my transaction easy by helping every step of the way. They answered all my questions and everyone I delt with was very nice. There was also no pressuring me to buy anything in particular. It was all my choice.
Reply from Birch Gold GroupApr 10, 2026
Hi Suzanne, Creating a seamless, pressure-free experience from start to finish is something we always strive for. High-pressure sales tactics are something you’ll never see from Birch! It’s great to hear that this was evident in your dealings with us. It’s an honor to know our in-depth education helped you make the best decisions for your needs. Please don’t hesitate to give us a call if you need anything!
David
Helpful and professional service. All has gone well so far.
Reply from Birch Gold GroupMar 30, 2026
Thank you for your feedback, David! We’re glad to hear that everything has gone smoothly and that you’ve found our service helpful and professional. Providing a reliable and positive experience is very important to us, and we appreciate your trust in Birch Gold Group. Should you require anything from us in the future, please reach out to us.
Angela
Excellent customer service!
Reply from Birch Gold GroupMar 30, 2026
Hi, Angela! Thank you for your kind feedback. We’re glad to hear you had a positive experience with our customer service. Providing attentive, reliable support is very important to us, and we truly appreciate your trust in Birch Gold Group. We are dedicated to our customers and happy that was apparent during your time with us. Reach out to us if you need us!
Lawana
We have used Birch Gold Group twice. We are very happy that we did. They were very informative. Upon their advice, our purchase has been positive.
Reply from Birch Gold GroupMar 30, 2026
Hi, Lawana! Thank you for your continued trust and for choosing Birch Gold Group more than once. We’re glad to hear that you found our team informative and that your experience has been a positive one. It’s especially rewarding to know that the education you received has contributed to a successful outcome. We truly appreciate your confidence in us and look forward to assisting you again in the future.
Rich W.
I have been with Birch Gold for a few months now. I am very impressed with their customer service. I had the opportunity to have some questions an conerns answered by Ryan Mitchell. He was extremely genuine and helpful in answering and explaining all of the questions and concerns had. I will be with Birch Gold for a long time to come. In addition, I will also be adding to my account.Thank you Ryan and to the entire company for being so caring and professional. Rich W.
Reply from Birch Gold GroupMar 24, 2026
Thank you, Rich, for taking the time to share your experience. We’re glad to hear that your time with Birch Gold Group has been a positive one so far. We’re glad to hear that Ryan was able to take the time to walk through your questions and provide helpful, easy-to-understand guidance. Making sure our customers feel comfortable, informed, and supported throughout the process is a key focus for our team. We truly appreciate your trust, your continued partnership, and your future plans. Thank you again for your kind words! We look forward to assisting you for years to come.
