Blazzing FireReviews of blazzingfire.com

Reply from Blazzing FireNov 21, 2018

Dear M Robinette, Thank you for such kind words! We strive to meet/exceed expectations on each order. We trust that your RealFyre pilot assembly was exactly what you needed. We look forward to being of service in the future. Best Regards, The Blazzing Fire Team

Reply from Blazzing FireNov 21, 2018

Dear Neal, Thank you for taking the time to let us know we did a good job. We appreciate it greatly and trust that your new log lighter is doing the job for you. Best Regards, The Blazzing Fire Team

Reply from Blazzing FireNov 12, 2018

Dear Louise, Thank you for taking the time to let us know we are doing a good job. We try to offer great products at fair prices. We are so pleased to know the lava is working for you. Best Regards, The Blazzing Fire Team

Reply from Blazzing FireNov 12, 2018

Dear Klute, Thank you for letting us know we did a good job! It is regrettable when we are unable to fulfill our customers orders immediately. Unfortunately, from time to time, we are subject to manufacturer delays on our orders to our vendors. We do our best to keep everyone informed of the status. We are so happy the Dante Floor plate is working for you and that we were able to fulfill the back-order in a timely manner. Best Regards, The Blazzing Fire Team

Reply from Blazzing FireNov 7, 2018

Dear Norman, Thank you for taking the time to let us know we are doing a good job. We trust that your new Mountain White Birch logs look great in your fire place. Best Regards, The Blazzing Fire Team

Reply from Blazzing FireOct 29, 2018

Dear Delores Chambers, We regret that the situation with an error on our site has caused you any inconvenience and/or dissatisfaction. Although we attempt to fulfill every order, there are some that we just are unable to do so. Just as every print ad received at your home will normally contain a disclaimer against typographical errors, we also include such a disclaimer on our site. "Typographical Errors In the event that a Blazzing Fire, Inc product is mistakenly listed at an incorrect price, Blazzing Fire, Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Blazzing Fire, Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Blazzing Fire, Inc shall issue a credit to your credit card account in the amount of the incorrect price." See: https://www.blazzingfire.com/terms.asp Again, we do not wish to ever let down our customers in any way. Regrettably, this typographical error was insurmountable for us and we were forced to cancel your order as our customer service lead explained on a phone call with you. We do hope that you will forgive this honest error and look to us in the future for any fireplace related needs. Best Regards, The Blazzing Fire Team

Reply from Blazzing FireOct 15, 2018

Dear Denis, Thank you for your kind words and taking the time to let us know we did a good job. We trust that you are enjoying your new fire-back! Best regards, The Blazzing Fire Team

Reply from Blazzing FireSep 25, 2018

Dear Shane, Thank you for taking the time to let us know how we did. We strive to meet/exceed expectations on each order. We trust that the floor plates and keys will work well for you. In the meantime, if there is anything we could have done to achieve a 5-star review from you, please let us know. We are continually trying to improve. Best regards, The Blazzing Fire Team