Blue MicrophonesReviews of bluedesigns.com

I ordered a yeti nano from Blue over 6 weeks ago, they took the money out of my account the same day and I got a confirmation email with tracking details. 2 weeks passed and I had no update on my order so I contacted the support, they informed me it was ready to be shipped. Another week passed and I enquired if there was a known delivery date yet, they informed me that my order was still ready to be shipped, but they couldn't tell me when. 3 more week passed with zero contact from Blue and no update to the tracking information, so I messaged them via twitter which was ignored, then I tried the support team again.. this was also ignored for going on 6 days now. So I am still £100 worse off, with no input from Blue whatsoever. I just hope that the Paypal's Resolution centre will have more success getting any sort of response from a shockingly bad customer service team. I am aware that the microphones are meant to be highly recomended, but if you ever want to get your hands on one, do not order from them directly or you will most likely never find out!

I originally opened a support ticket for my Blue Compass Boom Arm on 10 October 2019, and after being approved for a replacement, I spent 2 months waiting for said replacement with no ETA the entire time. At the start of December I complained that it's taking too long and I can't be expected to simply wait an indefinite amount of time with no ETA on inbound stock. I got a reply from Randall B. who said he could refund my payment instead, since they still had no idea when stock would arrive. I immediately accepted and provided my payment details. It's now been over a month since I agreed to that resolution and I have had absolutely no reply since then. I've tried replying to the ticket multiple times over the last month, but no one is checking it. I've tried tagging Blue Microphones in a post on Twitter and no-one replied, even though the person managing the account has been online regularly since then. I've tried opening a new ticket requesting that my other ticket be checked and replied to. I tried sending a direct email but it was instantly rejected via an automated response telling me to open a support ticket... This is the absolute worst customer service experience I've ever had from any large company. No customer should ever have to try this hard just to get a reply from the company. I waited patiently for months without an ETA, and when we finally agreed on a resolution I've just been completely ignored. I just want someone to process my damn refund that's now a month overdue for my 3 month old ticket. Do not buy this company's products unless you really enjoy having your time wasted. UPDATE: It has now been 4 months since I opened the ticket and 2 months since I agreed to a refund of my payment, and I've only JUST NOW received my refund through some questionable website called "TransferWise". Blue ignored my ticket for an entire month after I agreed to a refund, I had to open a new ticket just to get them to reply to my original one. They responded with "We have now submitted your refund for review, it will take 24-48 hours to be approved." I didn't receive any refund or confirmation after that and they once again went silent for another month. I had to open ANOTHER new ticket and make an international call to their call center to have someone respond and action the refund. In the end the people managing my ticket never apologised or explained why they were dragging me through the mud for so long, probably because there's simply no excuse for their rubbish behavior over the course of 4 months. No refund/replacement should ever take that long. AVOID THIS RUBBISH COMPANY LIKE THE PLAGUE.

My review is about Blue Lola headphones. The headphone jack was outputting only the L side. I was approved for warranty replacement on Sept 10, 2019. That part was easy. It's been over two months and BlueDesigns stopped communicating with me and has not shipped replacement headphones ($249.99 at sweetwater). But today 11/26/2019 after getting someone on the phone it looks like they may be shipped in a couple of days! Not sure what customer service crack I slipped into... • Sept 10 from Blue re support Ticket 1467921: "Your warranty replacement has been approved and will be added to our shipping queue." • Sept 20 from Blue: Sorry for the wait. You are good on your end we are working on getting our shipping system in order at the moment." • Nov 12 email from me to Blue asking if and when will they ship replacement headphones as promised. [No response from Blue] • Nov 18 email from me to Blue: "My warranty replacement was approved on September 10, 2019. Please send my replacement Lola headphones." [No response from Blue] • Nov 22 email from me to Blue: "I feel like I’ve been getting the runaround." [No response from Blue] • Initiated new support request# 1942698 as it seems the previous one, although still showing active, is being ignored. Got an autoreply but that's all. • Nov 26: was able to get through on phone with customer support to Nate. He said he'd push my replacement to front of queue. It was nice to speak with a human. And shortly afterwards I received an email saying the headphones should be shipped in 1-2 days and I'll receive an email with the tracking number. So there's hope!

Extremely disappointed with the customer service. I called at 5 different times today (all during work hours), and I was told no one was available and to make an online ticket. The problem is I have already made a ticket and been waiting forever. I was told this would be a quick process, then I do some research and see they take 6-12 days to reply to an online ticket PER REPLY. That's disgusting. If you're gonna sell high-quality products, then get high-quality customer service, cause I didn't spend all that for this

This is the worst customer service I have ever received, point blank. You will go weeks without a response, no one ever answers the phone during peak business hours. I had to file a complaint with the BBB to get a response the same day. Now after all that, they still haven't shipped out my microphone, and still won't respond to my emails or phone calls. Avoid this company and it's products like the plague, you couldn't pay me to go through this again. And the worst part is my mic was brand new less then an hour of use on it and it broke, so when I finally do get my replacement, I half expect it to be broke in the box. Almost 3 months of this and I'm unsure the mic will even work. Do NOT give this company a dime.

This customer service rep, Joshua Dudgeon, is not helpful at all. I made a mistake on an order, requesting to cancel. Guess what, he didn't cancel it and asked me what went wrong. At least put the order on pending right? Nope, he let it ship out anyways because who cares!

Absolutely terrible customer service. My Microphone was great but it broke during the warranty. They offers to fix it if i sent it to their warehouse. I had to pay for that shipment which is at least half the price of a new one. Now i'm siting with a broken mic i'm never going to pay the price to get it repaired.

Blue microphones are really well built. I use my Blue Yeti every day to talk over the microphone in game and the voice recording is clear. Distortion is zero and you can even select different modes to use. This is definitely one of my best purchases I have ever made.