Reply from Blue Edge FinancialDec 11, 2025
Hi Keith,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating the process felt on your end, and we appreciate the opportunity to clarify the situation for you and for anyone else reading this review.
Our onboarding system is fully designed to support both U.S. and international clients. During your onboarding sessions, our agent walked you through the U.S.-specific platforms and prop firms, which are the same ones all of our U.S. members use successfully. Unfortunately, several of the third-party services you attempted to register with were experiencing temporary processing or verification delays at the time—something outside of our control, but something we did our best to help you work through.
Over the course of two onboarding calls, our agent assisted you step-by-step through multiple platforms. The issues you encountered were primarily due to declined card payments across various services, including Hyonix, MyForexVPS, Hola Prime, and initially, FundingPips. Although you mentioned that the card had available balance, declines of this nature can occur for several reasons on the banking or issuer side. We suggested trying an alternative card or contacting your bank directly, as these are matters we cannot override or resolve from our end.
During the second onboarding call, you became understandably frustrated and expressed a desire for a refund. However, as you were explained when coming into the program, we have a specific refund policy that we adhere to, and your account did not meet the eligibility criteria for a refund under our policy. Some time after that, you proceeded to cancel your account independently.
While we understand how discouraging external payment restrictions can be, our team provided full support throughout the onboarding process, including live, real-time assistance and all of the necessary guidance to get you successfully set up.
If at any point you choose to continue, we’d be more than happy to help you reactivate your account and complete the onboarding process once the card-related issues have been addressed. Our goal has always been to support you and help you succeed, and we remain ready to assist whenever you’re prepared to move forward.
Thank you again for your feedback.
Best regards,
Adam Wenig
CEO
Blue Edge Financial