Bongo InternationalReviews of bongous.com

Reply from Bongo InternationalApr 7, 2016

Hello Ola Nordmann, I am sorry that you did not receive your items. Someone from our customer service team will reach out to you about this issue shortly. Thank you

Reply from Bongo InternationalApr 7, 2016

Hello Finners Finnegan, I am sorry to hear that your order with Overstock did not go as expected. Please contact our customer service team so that we can research this issue for you. Thank you

Reply from Bongo InternationalApr 1, 2016

Hello Skye Mckenzie, Thank you for leaving this feedback. And thank you for being a long time customer!

Reply from Bongo InternationalMar 28, 2016

Hello Jurgita Girdvainiene, Thank you for taking the time to leave this feedback. Someone from our Customer Service team will contact you about this shortly. Thank you

Reply from Bongo InternationalMar 25, 2016

Hello Andrew, Thank you for taking the time to post this. We appreciate your patronage. Thank you!

Reply from Bongo InternationalMar 21, 2016

Hello Gunnar, Thank you for taking the time to post this. We appreciate your patronage. Thank you!

Reply from Bongo InternationalMar 18, 2016

Hello Jayne, Thank you for contacting us. I am sorry to hear that your items arrived damaged. When customers activate items for shipment, Lost and Damaged Protection is selected by default. While this protection is not required, Bongo encourages all customers to utilize the service. This is due to the nature of international shipping, items generally must travel long distances and can have a larger risk of damage due to this. We strive to offer the protection at an economical cost (just 2% of the order value) to allow more people to take advantage of the offer. In terms of making contact with our service team, I show you successfully sent in multiple service tickets (1/27/2016, 03/09/2016, 03/14/2016, and two on 03/16/2016) all with multiple replies from you and our service team. You have also called and successfully spoke with our service team and you have been in direct contact, by email, with our claims department. The sole reason we cannot cover the claim is due to you opting out of the coverage. Example: If a person broke their sell phone, without insurance on that phone, their carrier would not cover the cost to replace the phone. We apologize for the inconvenience. Please contact our service again, if you have any further questions.

Reply from Bongo InternationalMar 14, 2016

Hello C.J, Thank you for contacting us. Bongo International takes all feedback seriously. Bongo Intentional has policies in place about value changes. These policies are in place for our protection and yours. We are unable to knowingly price items low. You're items arrived without an invoice or packing slip. When this occurs, we use the fair market value of the item. For one of the items in your inventory, the market value is anywhere from $999 to $1199, we priced it at $900.00. Our customer service team has also explained that we would gladly update the price if you can provide an invoice with the sellers name and address included. At this time, the only invoice we have received is a blank invoice with pricing hundreds of dollars below the values you can find on Veydra.com. Once you include an invoice with the sellers information, we will happily change the value for you. Our storage policy allows for 21 days of free storage, from day 22 to 30, a $5 dollar per day charge applies. On day 30, the items are deemed abandoned automatically. This is not done for any reason other than storage restraints. And this information is available in the terms and conditions that you must agree to in order to open an account with Bongo International. It is never our goal to donate or sell abandoned items, as it actually costs us quite a bit to do so, we prefer our customers ship their items instead. Please send a complete invoice to our service team and we will gladly update the pricing for you.