Bongo InternationalReviews of bongous.com

Very strange service.Very similar to the scam.They locked my account.And silence.Very difficult to contact them . After my call they said , to return the parcel .How???? They took my money for shipping.They took away my item. Edit. They are crooks .Item from amazon.They have a defined procedure for the return of funds .And bongous know that I can not make refund without item.So..Dear bongous,you can see the price on this item on amazon.And you must return that value to my card(you have my cards details).+ shipping costs.Then you can leave this item yourself .

good service to forward freight from suppliers that can't or will not ship to Canada . Fast turnaround and reshipping

I believe that what they do is ILLEGAL and I will ask to my lawyer in Miami about the possibility to take this matter to the Court. Whitout even spend time to say how long and how many emails and phone calls I had to make to get some items value rectified, I got charge $466 for 4 dogs bowls, 1 small ice bucket, 4 piece of foam ( used to fill up the gap between two twin beds when you make them into a king)!!!!! . Total weight 1.7 pounds!!! When I call to understand how this was possible,I was told that I was charged on what they call the "dimensional weigh" which is the same type of rate that also Fedex apply on international shipping, fine....... The problem is that Bongo should be a freight forward company, they CONSOLIDATE the different boxes they receive on your behalf so you can" SAVE MONEY" and this is where the fraude is laying. Even if they consolitate your items in ONE single box, they still CHARGE YOU the dimensional weight of ALL the boxes they've received on your behalf!!!!! In my case they've collected 4 boxes of small items which had cost me less than $100 and that they all togheter weight 1.7 pounds, they've consolidated these items in ONE SINGLE BOX and still charge me on the dimensional weight of the 4 DIFFERENT BOXES they've received! In this way you pay the so called DIMENSIONAL WEIGHT fee on RECEIVED BOXES NOT on what they actually SHIP TO YOU!!! I've checked their entire web site and there is no where were they say that this is how they operate, OPPOSITE, they make you believe that this consolidation matter will make you SAVE MONEY. After this FRAUDE I've shipped few boxes to Laparkan, which is a serious freight forward company which consolidate your merchandise, they've put all the different items in one box and shipped it to me making me pay for ,obviously, the one single box they've shipped.

I recently placed an order with Bongo personal shopper which incidentally if not the slickest interface, It is not easy to establish if the order has been placed or if it's in some form of limbo. I could not find an email address, it is always a concern when companies make it difficult for customers to communicate with them, it may be a cost saving measure or to force customers to use an expensive phone line customer service. Over my initial experience is not good, I do hope I am incorrect but I do believe some work needs to be done on the interface to make it more user friendly. Bongo responded promptly to my review and should be commended for that, however I have not at any stage in the past had any contact from Bongo in relation to my order, it is one thing outlining your process it is another to deliver on that process in this case your process has failed which has resulted in me using another service. In relation to contact why make it difficult to contact by email the vast majority of e commerce business use a simple "Contact us" at the top or bottom of every page, is it really crucial in this day and age to have to go through a series of unnecessary steps just to contact the vendor the only contact that is readily available is the phone number which leads me to suspect that is how bongo want customers to communicate and given that the majority of customers are outside the US is this really a viable option. I look forward to hearing from customer services in relation to my order which I would prefer to cancel based on my experience and the unnecessary delay this has caused which renders the items useless as I have had to source an alternative. The service in principal is useful but fully dependent on customer experience and from what I can see through online sources unfortunately it is not good. Is it possible this service is guided by technical people and not customer service orientated people? I do hope that Bongo can take some of the constructive criticism and turn it into positive action and I wish them well in this endeavour.

I opened an account with Bongo and then ordered the goods from Horse.Com. The goods were delivered to Bongo by UPS on the 4th December 2015 the ULS No was I have been trying to contact them. I have found the site not user friendly in lodging requests. To date I have not received any response. Not a big purchase only $150 US. But won't use them again.

After I paid for my shipment my account gone block. waste of money item, n time

I love the fact Bongo unwraps and groups my orders into a single box in order to lower shipping costs. Wrapping was always done very well. Taking pictures of the box, item and invoice is really helpful. All lights green on the service quality side. However, shipping is so expensive that I sometimes go for international shipping on eBay even when I expect to buy several items in a short time frame; for goods under a certain value, combined shipping through Bongo ends up more expensive than independent shipping because of increased customs charges for bigger packages. Also, charging fuel expenses when the price of oil is so low is just plain ripoff!

It's my first time shipping from the US and you just blew my mind with number of storage days. I had been wondering and wandering on services that put money first, disregarding international shoppers from lower economies until I accidentally found Bongo International. Just thank you. Keep up the good work!