Boundary SupplyReviews of boundarysupply.com

Very helpful and friendly support team - they arranged to deliver my Errant Backpack quickly and in time for my trip and helped me with the online order process. The backpack is made very well with high quality materials. Fits my frame perfectly and is very comfortable. I ordered the Commuter bundle accessories and they add a lot of additional functionality to this great looking pack. Very impressed!

Probably the fastest international shipping ive ever had, period. Arrived in excellent condition and as described. Very happy!

You guys did good on the service part of things product arrived on time and had no issues.

I ordered a product on 5/11/2020 from this company and was charged $90.92. I waited over 2 months for my product and sent emails, after emails and finally purchased another product. Then I received the package and REFUSED IT AND NOTED SEND BACK TO SENDER. I then sent 2 other emails regarding my refund in September and I was told, after the fact, that they couldn't make the refund due to their 30-day return policy - yet it took 2+ months before the order was received. I am demanding that they refund my money immediately. DO NOT ORDER ITEMS FROM THIS COMPANY@!

Recently had a baby, I work as a content creator, and my office is usually the local coffee shop - so I needed a backpack that could be everything. This is that bag. Camera case when I need it, a “diaper” bag when I need it, and a durable backpack that looks great. Very impressed with the build quality and very impressed with the storage! Love it.

蓋が磁石でクッつくのがとても便利！ 見た目も安っぽくなくお洒落。 買ってよかった。 大事に使わせて頂きます。

This has been quite possibly the worst customer service experience of my life. Finally received my pants after nearly a year of delays in production. Over that time I received 2 updates from the company explaining delays but with revised target dates that came and went by months with no additional information. When reaching out to get more information I was met as if the delays were to be expected and that it was my fault for not understanding the nature of their pre-order policies (despite several internal updates to their policies which varied significantly from what was in place at the time I purchased, and again they failed to communicate, and where they woefully failed to deliver on the original policies such as timelines may vary up to 30 days. LOL). Even though I didn't by through their Kickstarter campaign I did finally find that they posted semi-irregular posting there that tried to inform and justify the on-going delays (don't get me wrong I understand that sometimes things don't go to plan, but the communication to keep customers informed is within your power to deal with). The fact that I received 50+ promotional emails from the company over the same time period didn't help. Fast forward 11 months after "buying" the pants, and just when all hope is lost and I've given up on ever seeing the pants, I get the email that they are in the mail! Finally they arrived, and the moment of truth....after all the hassle with actually getting these do the live up to the hype? Are they the best travel pants ever? Meh! Sure the material feels nice. The fit is ridiculously small, and luckily I've lost 10 lbs since I ordered these and can just squeeze into them (ok they are slim but I am not even sure they had that option or I chose that when I bought them?) The biggest let-down was the anticipation that they would be four-way super-stretchy. There is a tiny bit of give in the material but I would be hard-pressed to see any 4-way stretch....there certainly won't be any yoga going on in these pants, and in comparison to something like Duer or Prana jeans there just isn't any comparison. So after holding out hope for a year, in-spite Boundary Supply's attempts to provide no customer service at all, I am left with a lack-luster, over-hyped, under-sized, stiff pair of jeans.

I had issues with the order but Tyler sorted it all out remotely and I have to say the quality of the products is awesome. They look great on the website but much better in the flesh. Superb materials and first rate build quality. The combination of thoughtful design, leading edge build and enviable customer support make this a no-brainer.