Boundary SupplyReviews of boundarysupply.com

I ordered a backpack through their “try before you buy” option which according to their website won’t charge me until 5 days after delivery. However, my card has already been charged the full amount. The item hasn’t shipped and I emailed them multiple times regarding this and still haven’t heard back. It’s now 9/8 and no shipping updates or responses through their customer service inbox. Awful experience and terrible customer service. Would never purchase anything from this company and suggest avoiding at all costs.

I've placed 2 orders. I could not be more frustrated. Waiting and waiting and waiting. Web site says "in stock and ready to ship". Nothing!! crickets. Not acceptable in the world we live in. Really fed up.

After three years of intense use I can finally review this product. Briefly, it is not worth the price. Re durability, many parts, especially zippers, broke down really fast. Re usability, the backpack is too tight, the top inside pocket limits the loading capacity; the back part doesn't get properly ventilated; it is too heavy wrt to materials quality and durability; the bottom pocket, that meant to store clothes/shoes, is not usable as there is no space to put things inside. For a lower price you can get really more in terms of quality and usability.

Very bad customer service no updates till had to request few times so easy going when product not made destination will tick off item fullfiled and when pursued futher say somehow landed somewhere and not able to deliver

Bought their Errant backpack maybe 3 years ago. Used it almost daily for the first year, then maybe once weekly in the previous 2 years as I started working and brought a work bag instead. Since then, the zipper pulls (not the zips, but the material they attach to it) has all broken off, the layer on the top has been damaged. I know these things don't last forever, but although they felt really sturdy when I first got them, they didn't stand the test of time

For the price, NOT WORTH IT. No doubt the bag is functional, but it is VERY HEAVY. Who likes to carry a heavy bag (without even putting anything in yet)? The coating material is very poor in quality. It looks nice when you first got it. Until when you start using it, it’s not durable at all. My zippers and the base (all the mat coating material all over the bag) are broken/tearing off! I am experiencing black flakes all over the place when I put my bag on a chair, floor or table. It’s the breakdown of the mat coating material which WARRANTY DOES NOT COVER. What’s the point for making yourself feeling embarrassed when you place your bag on a clean floor/chair/table with all those breakdown of coating falling? For the price, you could actually get a cheaper bag and change every year. Probably even durable than Boundary Supply’s. Mine can’t even last for 2 years.

Update to my earlier review: My bag arrived today, October 28. The bag is great. Totally satisfied with the product. The customer service rep I was working with has been great. I bumped up my review from 1 star to 3, because of the service and the quality of the product. My comments about the fulfillment center are unchanged. The product is solid, and the customer service is great. That said, I would still be wary of ordering products from Boundary if you need them by a certain date because of the issues with their fulfillment center. Previous review: I can’t speak to the quality of their products, as I’m still waiting for my order to ship. I placed my order on September 25 for use on a trip departing October 16, and as of October 14 have still not received a shipping notification. This is after communicating with a CS rep and being assured that he would contact the fulfillment center and that the order would “ship tomorrow” on three separate occasions. Boundary Supply’s website indicates that handling time is typically 2-5 days. We’re at 14 business days today. This has been a pretty disappointing experience. There’s clearly something in their order fulfillment process that isn’t working. I’m sure their bags are solid, but if you need something that’s going to ship in a timely manner, I’d suggest looking for a product from different company. If it’s ok with you that your order arrives whenever it arrives, give it a shot.

I wish there were two review options, one for product, one for customer service. Product is great. 5 out of 5 stars....when the product actually arrives. Which is where the customer service comes into play. 1 out of 5 stars. I ordered the Arclite Sling back in October 2020. It is now September 2021. And after looking at the site again, I noticed that it now says arrival will be "mid october". This is one of many delays. After reaching out to them earlier in the year, to inquire if my product was on track to be shipped January 15 2021, they DID offer to ship me a color that they had in stock...but not the xpac that I ordered. They told me it would arrive by freight in April. I decided to wait. Because I wasnt planning on traveling until September. Then came the next Delay, which is where I question their integrity. In April I followed up and learned of another delay, this time until May. (Note that I followed up, they never sent me a notification of their delay...i am always reaching out to them). When I asked why the delay, they stated it was because of customs in California was taking a long time. So in their words, it was here in the United States...but was waiting get past customs. I did believe them because another product from another company told me something similar about California(a product I have since recieved). Fast forward to JUNE. They apologized for the delay and said "The restock ocean shipment has been further delayed"....which means either shipment that they said was trying to Clear Customs in California went to other people but me.....or it never arrived in the first place and they just straight up lied to me. It's one thing if there is a shipping delay. There are shipping delays all over the world even with my kickstarters I am in....that I have also recieved...that went by ocean freight. And again, I have to be the one to reach out to find out whats going on, they do not voluntarily send out a notification about my order like other sites. And they recently changed their sites to now had shipping time frames. That have changed every single month. And apparently is on track to ship in October. Apparently. One year later. I am sure if I ever get the product it will be great. But for now, if anyone asks me if I would reccommend buying a Boundary Product I would have to say no. And again. I get shipping delays with Covid. But I as a customer that has already paid in full for a product should not have to consistently reach out to find out about a delay. Even Entertainment Earth will send a periodic update. All I get are ads to buy new products from.them