Average
Based on 79 reviews
Branch Furniture3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind. If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.
Branch Furniture (branchfurniture.com) has 79 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
79 approved reviews, newest moderated first
Mark P.
The chair is great, but their customer support in resolving an issue I had years after the chair was bought was beyond amazing! The team was very responsive and clear in their communication. They replaced my chair due to an issue that developed, when they could’ve easily waved me off due to time or it not being covered technically under the warranty. The team stood behind their product and I will definitely be giving them my future business.
Julie S.
After four years of daily use the left armrest of my Branch Ergonomic chair developed a crack in the cushioning material. I followed the warranty instructions and sent a short video showing and explaining the problem, and within two days a replacement was on its way to me. Unfortunately, when it arrived the connection to the chair was different and the new arm didn’t fit. I emailed Branch and they are sending a new seat and new right armrest to fix the problem. Their customer service is amazing, very quick to respond and to make things right. I highly recommend the Branch Ergonomic chair for comfort and reliability, and for their amazing customer service.
Tony C.
I have a brand new chair the squeaks/creaks with every movement. I can only guess this is because the connection point between the bottom and back is made of plastic which flexes. I cannot get them to refund me or send me a box to return the chair. Instead they are sending me another - which I absolutely do not want. I just want out of this "relationship" I am trapped in.
Lynn
I saw a chair that I was interested in on the website. I fundamentally have a problem with businesses that do not publish a phone number, however, I was willing to try out their chat feature. The AI bot could not even provide a fundamental measurement for the office chair and it's not published anywhere on the website. I asked to be transferred to a live agent. The fact that the AI bought did not have the measurement for the seat depth is unbelievable. Then AI said an email is required in order to transfer me to a live agent. When I provided the email, AI said someone would get back in touch with me via email. This is extremely deceptive and frustrating. Any legitimate business should have a phone number, and if you can't provide a phone number, dont pretend to provide a chat function that deliberately misleads people into thinking you can get through to a live agent. I am sick and tired of businesses treating customers like crap.
Sean E.
Very trustworthy company who stands by their products! I highly recommend them and have experienced their sincere care and support first hand. Austin was phenomenal to work with!! Our family loves our Branch chairs!!! Big thank you!
Dustin A.
We purchased a leather office chair back in 2024 and it's suffered some wear and tear on the back of the chair and the arm rails. I sent in the info and within a week -- I had replacement parts at my house. They were friendly during the entire process and honored the 7 year warranty with no issues. Will purchase again!
Allie F.
Would not recommend this company to any friend of mine looking for cheap office furniture. I will say one plus is the furniture arrives on time, but is almost impossible to return. I purchased desks and separate legs for the desk for my office, and have been trying with their support team for the last week to return 5 of the items... but it is almost impossible. The support team has sent me broken links to print labels, been unresponsive for days, and basically seems to advise against returning the items because I'll make so little back.
Sharon H.
The product is excellent quality and the customer service is superb. Both have exceeded my expectations. For people who spend their day in an office chair, I highly recommend it. That’s 8 hours of your life every day. You are worth it and your body will thank you!
