Branch FurnitureReviews of branchfurniture.com

When I initially purchased my chair the height mechanism was not working. I reached out to Customer Service and Austin was helpful in ordering me the replacement piece. When I had issues removing the faulty piece he ordered sent over all new parts and I was able to fix my chair! He was patient and understanding throughout the whole process!

This company has the BEST customer service! My chair is both beautiful and incredibly comfortable. I get constant compliments from clients who visit my recording studio—three of them even bought the same chair after trying mine. The quality and craftsmanship are outstanding, and I’d happily buy from this company again and again.

The support team is great, and they are very responsive despite not having a phone number. I was getting replies to my follow up emails in under an hour which is pretty crazy. The chairs look nice, are easy to assemble, and are great value considering you get a 7 year warranty. I have the Ergonomic Chair Pro, and it's been great thus far in the roughly 3 weeks I've had it. My only wish is that the arms were narrower, but not all brands can pull off the Steelcase Leap arms. Maybe some of these other people just have expectations that are too high, but a same day response, and quick follow ups are more than enough for me. What more could you want?

Very responsive customer service. Can’t understand some of the other ratings I’m seeing here - they have been great, at least if you know how to use email (haven’t tried by phone so can’t speak to that) I really like my chair: it’s attractive and the build quality seems fine to me. Went together pretty easy for me. Would buy again and recommend to friends.

I received my new desk chair this week, but it arrived with missing parts, making it impossible to assemble. To make matters worse, there’s no straightforward way to get immediate customer support—you have to fill out a form and wait for someone to eventually respond. Very disappointing experience. I would avoid buying from this company as they seem unorganized and understaffed..

Starting off by saying that everything is exactly as you'd expect when ordering online. You order products, see a shipping date, receive your tracking. The biggest hiccup though is that I only received one tracking number for my desk, and only received my desktop first. I've seen similar complaints about Flexispot, but thought Branch would be better. Guess it's an industry thing. I'm surprised these companies can't send tracking reliably, as I had to reach out to CS about my tracking info instead of them proactively telling me it was shipping from a different warehouse. To be fair, they responded the same day, which I wasn't expecting since I'm used to getting emails 2-3 days later from other companies, but I still wondered why I had to reach out first for my tracking. Overall I'm happy with my desk and chair, and appreciate Austin meeting with me to get everything adjusted. He was very knowledgeable and gave me confidence I made the right choice despite the tracking issue. The consultation call was good for me as well since I've had years of bad habits and poor posture.

Branch far exceeded any expectations. The ergonomic chair is comfortable, adjustable, and gorgeous to boot. I had an unfortunate accident and the company is sending me a replacement seat; a totally unexpected gift! I will purchase from Branch for my next office need. Run; don't walk. Branch makes beautiful furniture that it stands by.

I have purchased ergonomic chair and the seating cushion doesn't even last for 2 years. I have reached customer center and they are charging for the replacement of seat. Warranty does not covers, no guarantee for the product and its not worth the price. There is no difference between the local seller and branch. Even some of the low priced products available in market lasts longer than Branch chairs. The product is using low grade materials and I definitely not recommend this product.