Swagify.com Reviews | Read Customer Reviews of brandnex.com

Swagify.com Reviews | Read Customer Reviews of brandnex.com

Swagify.com reviews

124 approved reviews, newest moderated first

Stephanie E.
Jul 6, 2019
I got 300 wristbands with a quick 2 day…
I got 300 wristbands with a quick 2 day turn around as promised! The color was slight off but the quality was great and they came through much faster than any other company could make happen. Thanks!
Reply from Swagify.comJul 8, 2019
Stephanie, we are happy you received the wristbands and loved the quality! We appreciate your business and we look forward to fulfilling another order for you in the future! Thanks again for choosing BrandNex for your promotional product needs!
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Sandra
Jun 26, 2019
I have been working with Tim Johnson
I have been working with Tim Johnson, in Customer Service, and he has gone the extra mile to assist me in my order today. I could not have done it without him. What an asset to your company!
Reply from Swagify.comJun 27, 2019
Thanks for sharing your experience with us Sandra. Tim really loves what he does so we are happy to see people appreciate him. You have a great weekend!
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Seewon Jung H.
Jun 24, 2019
Good product and service
Good product and service. Thanks!
Reply from Swagify.comJun 26, 2019
Thanks for your review Seewon. We appreciate your business and we look forward to your next order with us!
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Karissa F.
Jun 24, 2019
Absolutely phenomenal team for your…
Absolutely phenomenal team for your custom needs. Several years ago I had a custom silicone wrist band made with my husband's daughter's personal handwriting and message engraved into it and he absolutely loved them. He wore/wears them every single day ❤️. Unfortunately he lost his black one this year on father's day, so I reached out to brandnex for help. I knew they did an amazing job already so I trust them and they even have the original proof with his daughter's handwriting still on file! Tim Johnson and the team at brandnex have gone above and beyond to help me replace the wrist band, and with plenty of backups just in case! 😊 I would recommend anyone looking for custom gifts to brandnex!!
Reply from Swagify.comJun 26, 2019
Karissa, We are overwhelmed by your kind words. People like you keep us motivated to improve and provide the best product and service we can. :)
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Mike B.
Jun 20, 2019
Grest service and product!
I placed an order for custom temporary tattoos for my child’s birthday party. They came out great and all the kids loved them! Thanks for your help Tim. You were professional and helpful with making my decision easier. Will definitely use them again!
Reply from Swagify.comJun 26, 2019
Happy to hear the kids loved the tattoos! BrandNex loves the kids
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Amy D.
Jun 19, 2019
Excellent customer service and problem…
Excellent customer service and problem solving to help us meet our group deadline! Thank you BrandNex!
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Kevin C.
Jan 18, 2019
Trash customer service..
Trash customer service... Don't use this company unless you plan on having something a year in advance... they are very slow to ship and a waste of money.
Reply from Swagify.comJun 26, 2019
Good afternoon Kevin, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. I went over your order history, and noticed the entire order was refunded due to delays, which have now been fixed on our end. I want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
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Alma
Sep 14, 2018
The service is so bad I couldn't even…
The service is so bad I couldn't even place an order. I work for a school and attempted to get information of how to proceed since I would be submitting a Purchase Order, but to date I have not heard back from anyone. This has been ongoing since 8/24/18 and when I call the 855-352-7263 I only get the voicmail and have left multiple messages. I have emailed and chatten with someone who took my information and said he'd have someone reach me. At this point I will be looking elsewhere to place my order since they can't even return a simple phone call/email.
Reply from Swagify.comJun 26, 2019
Good afternoon Alma, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
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