Great
Based on 124 reviews
Swagify.com4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Would you like to know our WHY?Inspiration can be derived through many different experiences. For Swagify, the driving force was being able to produce products that impacted individuals on more than just a surface level. We don't just manufacture and customize promotional products. We provide people opportunities to honor their loved ones, support a cause that they are passionate about, or even raise awareness within their community all while having a little fun.Our journey began in 2012 and we've matured a lot since then. Being in Texas, naturally things are centered around trying to be bigger. On the way we've made mistakes, but we've learned from them. We understand the only way to truly grow is to take our weaknesses and address them all while fine tuning our strengths. Today, we can say that we feel as confident as ever to deliver a high quality product, with low prices all while providing exceptional experiences for our customers. That plan can only be executed if you create an environment where people are valued and respected. We can truly say that passion and pride is instilled within our Swagify team.Our products let you add your personal touch to any part of your life. We're passionate about empowering you to make your mark on the world by customizing your message, and we believe there is no limit to expressing yourself. We are adding new items daily, all with the intent of being your one stop shop for promotional products.We encourage you to share your story with us because it's what makes the journey even more enjoyable!
Swagify.com (brandnex.com) has 124 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
124 approved reviews, newest moderated first
Ken
Great Service and Great Experience. The order was on time- I ordered a 1 day 1 Day and called for same day Production after another company dropped the ball. Brandnex was able to help and save my event! Thank you
Ann
I ordered some lanyards in June of 2017 and I am still waiting for them... 7 months later. I've attempted to call several times, only to get voicemail. I've chatted on line with their customer support 3 times and have been appologized to several times, but have gotten nowhere. A complete scam. I can't even get anybody to direct me to someone to get me moneyback.
Reply from Swagify.comJun 27, 2019
Good afternoon Ann, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I have went ahead and issued a refund request from our accounting department. If the refund can't be issued online due to the order being over a year old, I will have them issue a check for the refund amount. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
Katherine
This company is very sketchy, as I have recently ordered some customized products, which had a total of about $78, and they ended up charging me $96 without showing the total amount when I checked out. I have also selected the products to be made in US, as they added extra for products made in US, but I still ended up having orders shipped from China. I have saved my invoice and final charge, and reached out to three different representative, through online chat and emails (Brandan, Nikko, and Amy), and all of them did not get back to me.
Reply from Swagify.comJun 27, 2019
Good afternoon Katherine, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order details and went back to the transaction charged. You were only charged $80.10 not $96.00. The invoice was incorrectly priced, but you weren't charged the incorrect amount. I would like to find a resolution to this issue because we want people to know that we aren't avoiding mistakes made. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
Sam
I was in a tough situation and needed wristbands and buttons within 48 hours. Brandnex came through for me! I will def be reordering again!
The B.
I ordered wristbands from them for a school project and payed for them to be here 3 days before the project was due. They came in today 3 weeks after the project and after school had gotten out
Reply from Swagify.comJun 27, 2019
Good afternoon Lillian, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and I see that you selected the standard production option, which clearly states production time is 7-12 business days. These wristbands were delivered on time, but we would still like to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
CJ S.
This company does not do its own production - the company that actually does it in Houston told us Brandnex is a couple of people working out of someone's basement. This explains the complete lack of responsiveness, professionalism and outright lies they have told us over the last 6 months we have been trying to get our order fulfilled. DO NOT PAY CASH - they will take your money and never deliver. I have had to call and email multiple times each week since August (its now January) trying to get our order fulfilled. The small part that was delivered was just thrown in a box causing damage to the products and they even sent some boxes to the wrong address. The Better Business Bureau does not even recognize them as a business. Update: 6/27/2019 The response of the new team is NOT an accurate account of my order or how it was handled. We spent close to a thousand dollars AND actually travelled to the manufacturing facility trying to work with them. My team spent literally dozens of hours on the phone with them trying to get them to fulfill the order. We spent our time and money to travel to see them - they agreed to meet us at the facility and then they didn't show up - that is when we finally figured out they were frauds and not just inept.
Reply from Swagify.comJun 27, 2019
Good afternoon CJ, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. You ordered 6 temporary tattoos and they were made according to the order specs and shipped out within 3 business days. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
Megan
They were UNRESPONSIVE and the temporary tattoos gave people ITCHY RASHES!! FIRST ISSUE: I tried several times, unsuccessfully, on different days to reach someone via chat. The first time I tried to reach out it said that no one was available but that I could leave a message and someone would respond to my message soon... I did…. and I never heard back. SECOND ISSUE: After a couple of days, I gave up on reaching customer service and went ahead to order our temporary tattoos. I selected "customized in the US” (as opposed to China) on my order and opted to pay 10% more for that. The option didn't carry through to the cart... but the cost did! THIRD ISSUE: I didn’t receive an email confirmation. So, I emailed them about my current issues and asked for them to send me a confirmation. They sent the confirmation promptly but still avoided addressing my other questions. FOURTH ISSUE: Quality. I noticed that the tattoos weren't cut evenly making it hard to center the tattoo on the location to be applied. I considered that issue minor and was willing to recut them myself. The bigger issue is that myself and a few others tested them out to see how they would look. All of us noticed that the tattoos were extremely sticky and attracted every bit of dust, dirt, and lint that we came in contact with, making them a dirty dark color within just a few hours. Even more concerning is that we all broke out in an itchy rash with hives! BOTTOM LINE: I spent nearly $55 on a product I can’t use… I cannot ethically expose our group to these tattoos that would cause a rash. I reached out to them a third time and politely offered them the opportunity to come up with a solution that would set things right. No response. UNPROFESSIONAL!
Reply from Swagify.comJun 28, 2019
Good afternoon Megan, My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated temporary tattoo manufacturers in the nation. We are also printing all of our custom temporary tattoos in house at our Houston facility. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
Lisa Kaminsky M.
Working with Cecilia was more than just a business transaction..she went above and beyond in a way very few people in service do. I have worked in customer service for decades and want to make sure that people who genuinely care are truly recognized for these are the people who make a difference and make it the reason I choose your company for repeat orders. I would hire Cecilia any day of the week..you are lucky to gave her....did I mention she works in the art department but took my order also when she didn't have a sales rep available? Great Job!
