Swagify.comReviews of brandnex.com

I had a very complicated order that had to be changed on two different occasions within a 12 hour period, and needed to be rushed to me. My only complaint is that when I tried to contact the company in their off hours, apparently my emails were not received by them, but I place that blame on their webpage designer, or perhaps their email provider. Anyway, once I got to talk live with a customer service representative, Angela, she was extremely quick to alleviate my issues, and to correct my order. I could not find another company that could work so fast to get such an incredibly important, and urgent order done for me. I haven't received my product yet, but I am hoping that I am as satisfied with the end result as I am with how I was treated through their customer service today.

Nice buttons :)

This is our second time ordering this product from Brandnex. They made the reorder process so easy and even offered assistance to make our next order better than our first. Online chat was simple and our CSR was extremely responsive. I wasn't waiting minutes on end for a simple answer. It was wonderful! Highly recommend this service!

I have ordered 3 times from Brandnex and each transaction was handled professionally and timely. Rick in customer service is great. The quality of the promotional bracelets I ordered was better than I had expected given the price and the promotion going on and I had the choice to have them made in the USA which I did. They were either delivered on time or the day before I expected them. Highly recommend Brandnex for any of your promotional needs.

I was attempting to buy lanyards from Brandnex for a tradeshow. I placed my order and had a slight delay in the art department so I called and they told me it would not delay the order. I have paid for expedited shipping with a shipping date of the 12th. Convention was the 16th-17th-18th and after calling a few times, leaving messages etc I finally get an answer on the 19th (today) that they can ship them mid next week. The tradeshow has passed and now I don't even need the lanyards anymore! Was really disappointed, I loved the look of them and the price, and if someone could have just stepped up on the customer service level then I wouldn't be left with bad review to give. I do several promotional events and I was hoping this company would become a new vendor of mine to work with me for the year ahead. Companies need to provide better customer service and support to gain confidence and trust with buyers. So many competitors out there, I hope they realize the business that is lost when they don't pay attention to detail. They have offered me a full refund in 7 business days.

I had the opportunity to use the online chat to check on my order. Tiffany was very helpful in helping me fix my order and get it on the way.

A little confusing at first but Tiffany was great help finishing my order. 100 ordered plus 100 free. Hopefully my order comes in soon so I can give another good review.

We ordered bracelets for our students as part of a United Way project and were informed that 2 of the colors we had ordered were back-ordered. Sarah kept in touch answering dozens of questions and helped us fill the order with an upgrade. She understood that we not only needed the bracelets soon but were paying out of our own pockets and offered the upgrade at no additional cost to insure we could get the colors we needed. We selected the company to shop American but will continue to shop and recommend BrandNex to anyone who is interested. Thanks, Sarah - you really helped us out.