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Brondell Reviews | Read Customer Reviews of brondell.com

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Home & Garden
Bathroom & Kitchen
Brondell

BrondellReviews of brondell.com

Bathroom & Kitchen
PO Box 470085, San Francisco, California

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3.8

Average

Based on 133 reviews

Brondell3.8

Reviews133 About Contact

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Rating breakdown

5 star64%
4 star5%
3 star3%
2 star5%
1 star23%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Brondell

Brondell is committed to happier, healthier people—and a more sustainable future for all.For more than 20 years, we’ve believed that caring for ourselves and our surroundings is one and the same. Our bidets, water filtration systems, showerheads, and high-performance faucets bring comfort, confidence, and sustainability to any space. We leverage science-backed technology and intentional design to improve the ways you interact with water—from washing and drinking to flushing. Across homes and commercial spaces, our products make it easier to feel better about your daily routines.We believe that everyday choices make a difference. Our bidets help reduce reliance on toilet paper. Our water filtration systems provide safer water while helping customers cut back on single-use bottles. Our water-saving showerheads and faucets help conserve vital resources that we all share. Together, these products make it easier to care for yourself and your surroundings, one day at a time. And that feels better already.

Brondell (brondell.com) has 133 customer reviews on Folks Told, with an average rating of 3.8 out of 5.

Also known as: brondell.com
Website: brondell.com
Category: Bathroom & Kitchen
Location: San Francisco, California
Listed on Folks Told: 2026

Contact & location

(888) 542-3355
brondell.com
PO Box 470085San Francisco, CA 94147

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 82% of reviews.
Most recent review: October 2026.

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Brondell reviews

133 approved reviews, newest moderated first

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CRAIG H.
Oct 17, 2026
Well there is 00 stars to choose so…
Well there is 00 stars to choose so don’t think i am giving you a star! 3 weeks almost and still have not received order yet
Reply from BrondellOct 20, 2026
We sincerely apologize for the delay and understand your frustration. After reviewing the tracking information, it does appear that the shipment has now been delivered. We hope everything arrived safely and meets your expectations. If there are any issues with the order or if you still need assistance, please don't hesitate to reach out to our Support Team. We're always happy to help.
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Mary B.
Oct 16, 2026
Easy if install and the instruction…
Easy if install and the instruction manual. Product construction and quality
Reply from BrondellOct 19, 2026
Thank you for your feedback on your Swash 1400! We're glad the installation was simple and that you're happy with the product's quality. Thank you for choosing Brondell!
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MIKE S.
Oct 16, 2026
Very good service overall
Very good service overall. My only issue was with the replacement product description. When ordering, I thought I was purchasing a seat and lid combo. I only received a lid. We needed the seat more…the finish faded/spotted within the first two years…cosmetically, it looks bad. What is the proper count of action here?
Reply from BrondellOct 16, 2026
Thank you for your review. We're pleased to hear you were happy with the service you received. We also appreciate you bringing the product description to our attention and are sorry there was confusion regarding the replacement part you received. Your feedback is valuable and helps us continue to improve.
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MARK M.
Oct 16, 2026
Good bidet seat at reasonable price
Good bidet seat at reasonable price. Easy self-installation with stainless steel T-elbow and spray nozzle. In-line filter interfaced with the parts (we have hard water). Only wish it has more water pressure.
Reply from BrondellOct 16, 2026
We're so glad to hear the installation was easy and that you're enjoying your bidet. For the strongest spray, try setting the water pressure to the highest level and experimenting with the Blue and Pink Spray Width settings. Thank you for choosing Brondell!
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Sharon H.
Oct 16, 2026
Easy ordering and quick delivery.
Easy ordering and quick delivery.
Reply from BrondellOct 16, 2026
Thank you for your review! We're happy to hear the ordering process was easy and your order arrived quickly. We appreciate your support!
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Mike
Oct 15, 2026
Always very helpful
Always very helpful
Reply from BrondellOct 15, 2026
Thank you for the great feedback! We're glad we could help and appreciate you choosing Brondell.
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Michael
Oct 15, 2026
Easy to install
Item delivered quickly. Easy install, and works great!
Reply from BrondellOct 15, 2026
Thank you for your review! We're delighted to hear your order arrived quickly, installation was easy, and that everything is working great. Thanks for choosing Brondell and for sharing your experience!
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Bobby C.
Oct 15, 2026
Wonderful Product
Great product, service, delivery, and price.
Reply from BrondellOct 15, 2026
We're delighted to hear you had a great experience with our product, service, delivery, and pricing. We truly appreciate your support!
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