CallonDocReviews of callondoc.com

Clinics
8355 Walnut Hill Ln, Dallas, Texas

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4.6

Excellent

Based on 7,217 reviews

CallonDoc4.6

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About CallonDoc

Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!

CallonDoc (callondoc.com) has 7,217 customer reviews on Folks Told, with an average rating of 4.6 out of 5.

Also known as: callondoc.com
Website: callondoc.com
Category: Clinics
Location: Dallas, Texas
Listed on Folks Told: 2026

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M C.

Apr 17, 2026

Exceptionally bad support and impossible to cancel

Their support agent accused me of trying to transfer my subscription and account to another person when I tried to update my last name. This was a legal last name change after marriage and I had already submitted my updated ID. This is such a bizarre interpretation of a name change update. Anyway, I've been trying to cancel my subscription for weeks because this is ridiculous. I've repeatedly stated to cancel my subscription and account They keep asking me if I'm sure. Yes, I'm sure that's why I asked 10 times. Here's a tip: if you first pause your subscription then you can't cancel it yourself in Callondoc. Isn't there some type of guideline that online services that make it easy to sign up for a recurring subscription must make it just as easy to cancel?

Reply from CallonDocApr 17, 2026

Hello M CR, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience, and we understand how frustrating this situation must have been—especially when it involves something as important as updating your personal information and managing your subscription. We take concerns like this very seriously, and what you described is not the experience we want for our patients. We sincerely apologize for any confusion or miscommunication regarding your name change request. Our goal is always to ensure account security while also handling updates like these with care and understanding. At this time, we were unable to locate your account based on the information provided in your review. We’ve reached out to request a few additional details so we can properly review your case, assist with your cancellation request, and make sure everything is resolved as quickly as possible. We also want to make this right for you. Please feel free to contact us directly through your patient portal (My Account > My Profile > Messages) or via our support link: https://www.callondoc.com/en/chat-supports so we can assist you further. We appreciate your patience and the opportunity to help resolve this. -KB

About CallonDoc

Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!

CallonDoc (callondoc.com) has 7,217 customer reviews on Folks Told, with an average rating of 4.6 out of 5.

Also known as: callondoc.com
Website: callondoc.com
Category: Clinics
Location: Dallas, Texas
Listed on Folks Told: 2026